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Yahoo email password reset issue

Posts: 1
Registered: ‎02-08-2015

Yahoo email password reset issue

Message 1 of 4

I believe my email account may have been compromised.


I have a yahoo email, but when I try to reset the password it only changes the password for my verizon account, not my linked yahoo email at


From what i have searched out on old forum posts, it seems as if live chat is the way to go for help with this issue, however I can't even find how to get Live Chat.


Anyone with any info on this issue that could help me would be appreciated.



Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Yahoo email password reset issue

Message 2 of 4

 Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Posts: 1
Registered: ‎02-11-2015

Re: Yahoo email password reset issue

Message 3 of 4

Tried Chat that does not work.  Having same problem. email compromised unable to change password on email.  Changes My Verizon only.  Chat tried with no luck.  Telling me that Yahoo is working on the problem.  I went in on my email and removed all contacts to stop spam being sent out to my contacts.

Posts: 2
Registered: ‎03-08-2015

Re: Yahoo email password reset issue

Message 4 of 4
Had this problem , talked to Verizon, nothing helped. Couldn't even change yahoo account as it was deactivated. Changed Verizon password many times in My Verizon, nothing helped, and account kept sending spam. Then one day in trying to fix it, I cleared the cookies. Could not access email now. In My Verizon, at the very bottom is the word email. Clicking on that it let me in to my email, but would time out. The next morning, clicked on email and it wanted password. Used the latest MY Verizon password. IT WORKED!! Changed my ipad to the new password and IT WORKED!! Hope it works for others.
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