Brooklyn/NY Occasional High Ping/Jitter
Profusely5476
Enthusiast - Level 1

Hi All,

The service has felt inconsistent the last few days with sites loading slowly randomly and streaming resolution changes. Tested all internal networking and everything looks good. Never observed packet loss/drops. I did notice random high pings (which translates to jitter) to the first hop/default GW {edited for privacy}. Wanted to see if this was consistent with other peoples findings.

Thanks!

mtr -n -r -c 100 -o 'LS NABWV DR AGJMXI' --json {edited for privacy}
{
"report": {
"mtr": {
"src": "192.168.1.136",
"dst": "{edited for privacy}",
"tos": "0x0",
"psize": "64",
"bitpattern": "0x00",
"tests": "100"
},
"hubs": [{
"count": "1",
"host": "192.168.1.1",
"Loss%": 0.00,
"Snt": 100,
"Last": 0.43,
"Avg": 0.47,
"Best": 0.39,
"Wrst": 0.60,
"StDev": 0.04,
"Drop": 0,
"Rcv": 100,
"Avg": 0.47,
"Gmean": 0.47,
"Jttr": 0.08,
"Javg": 0.04,
"Jmax": 0.13,
"Jint": 0.73
},
{
"count": "2",
"host": "{edited for privacy}",
"Loss%": 0.00,
"Snt": 100,
"Last": 8.48,
"Avg": 7.71,
"Best": 4.70,
"Wrst": 57.79,
"StDev": 5.75,
"Drop": 0,
"Rcv": 100,
"Avg": 7.71,
"Gmean": 7.05,
"Jttr": 2.21,
"Javg": 3.22,
"Jmax": 49.87,
"Jint": 44.58
}]
}
}

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Correct answers
Re: Brooklyn/NY Occasional High Ping/Jitter
Cang_Household
Community Leader
Community Leader

Could you see whether the ICMP based traceroute is working?

We had another customer from Hicksville, NY (Long Island, NYCMA) complaining similar issues, but saying disabling IPv6 on router fixes the issue.

Current IPv6 rollout only reaches MD, VA, DC, and MA. Not sure the engineering is configuring NY right now.

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Re: Brooklyn/NY Occasional High Ping/Jitter
Cang_Household
Community Leader
Community Leader

Could you see whether the ICMP based traceroute is working?

We had another customer from Hicksville, NY (Long Island, NYCMA) complaining similar issues, but saying disabling IPv6 on router fixes the issue.

Current IPv6 rollout only reaches MD, VA, DC, and MA. Not sure the engineering is configuring NY right now.

Re: Brooklyn/NY Occasional High Ping/Jitter
Profusely5476
Enthusiast - Level 1

ICMP traceroute does work, though the first hop to respond is a different subnet, guessing GWs drop ECHO. IPV6 was never enabled on my router (ASUS WRT). Thanks!