Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.
We haven't heard from you but our systems show everything is back up and running. At this time we are closeing your Private Support Case. If you still require assistance please make a new post and we will be happy to investigate for you.
You need an official channel for people to file complaints. The reps I talked to didn't even know what to say when I said I wanted to complain. Exact same frustration every time I call in, you get the machine to ask you your phone number, then a rep ask again, then a supervisor ask again. Every time a different person, which only makes frustrated customer even more frustrated.
Here's my story, I wonder how long it'll take to get my case "escalated"