For several months I have been experiencing slow internet speeds on my WIRED computer. I have upgraded to the FIOS 75/75 plan and have consistently got great download speeds over 75Mbps.... but my upload speeds are consistentlye CRAP!!! averaging about 7 Mbps, with a connection that is connection is sender limited 92.34% of the time.... for the past two months I have been on online chat or the telephone trying to get this fixed. My "issue" was sent to the Network Team two times....I have never received a phone call from a REAL person, I only get automated messages. The last one said my issue would be resolved no later than 8:50 pm on the 11th of August.... Of course, it hasnt' been fixed, my upload speed is at 12Mbps.
I am FED UP with Verizon customer service. I have just under two months left on my contract and I will not be renewing it. I would rather go through the headache of getting service from COX, or another sucky cable/internet service provider, than to stay with Verizon Residential.... And I will probabley cancel the wireless plan I have, just because I am hating Verizon so much right now.
I am in the Virginia Beach area of Virginia. 6 years of Verizon loyalty is a soon to be thing of the past for me.
Hi userpchad,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
