To Whom It May Concern:
After using Verizon FiOS for the past two years, this is the first time I've been disappointment. When I signed a lease with my apartment, Verizon FiOS was the only option. I signed up for their 15/5 mbps plan + was given a 35 dollar credit/month for the next 12 months.
When that deal expired back in September, I was offered a deal to upgrade to the 50/50 mbps plan. Before agreeing to the upgrade, I has asked the sales representatives what the new price. I was quoted 44.99/month for the next 12 months and 49.99/month afterwards for the next 12 months. I asked the sales representative several time, and was quoted the same price. Thinking I would be paying 44.99/month + tax for the next 12 months, I agreed to upgrade.
So, when I got my bill earlier this November, I was shocked to see that I was being charged 89.99/month for my 50/50 mbps upgrade. I even looked back at the copy of the chat I had with the sales representative. Clearly, it was written that I would pay 44.99/month. Thinking Verizon would honor this deal because it was written, I called the billing to get them to adjust my bill. To my surprise, they would not honor that price, and said that the price I was seeing on my bill was correct. I asked to speak with a supervisor. However, the sales represenative said that her supervisor was busy and that they would call the next day. I did not receive a call.
I tried chatting with another billing representative, and again, was told they would not honor the price. Thinking maybe it was better to call, I again called billing. The billing represenative said they were not sure why I was quoted that price, and that he would downgrade my services back to my previous services.
A month later, the services are still listed as the same 50/50 mbps service, and I will be left again with a bill of 89.99. I definitely will be writing a letter to corporate to express my disappointment with Verizon FiOS and their customer services.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
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