FIOS DOWN EVERY 3 HOURS FOR 9 MONTHS - VERIZON COULD CARE LESS
FIOSDownInTexas

I have placed numerous calls to Verizon about service interuptions to internet that last 15 seconds. This happens EIGHT times a day. To prove to them it is the neighborhood and not my home or equipment, I installed monitoring software on my home and my neighbors. Both go off at the same time. Verizon collects the money and could care less. Obviously they need to replace their equipment, I am told a PWN ? Card. But, this would take their money and cut into their profit. If you have a choice I would not go with FIOS.

Here is the log from September 2013 (What I can show of it, can only post 20,000 and the list is too long)

1 September 2013,2:22:32 AM,DOWN,130224937522187500
1 September 2013,2:23:08 AM,UP,130224937889062500
1 September 2013,2:53:02 AM,DOWN,130224955820625000
1 September 2013,2:53:39 AM,UP,130224956191250000
1 September 2013,5:25:38 AM,DOWN,130225047382343750
1 September 2013,5:26:12 AM,UP,130225047725312500
1 September 2013,3:35:50 PM,DOWN,130225413501875000
1 September 2013,3:36:39 PM,UP,130225413990625000
2 September 2013,5:19:38 AM,DOWN,130225907780000000
2 September 2013,5:20:12 AM,UP,130225908124531250
2 September 2013,5:50:09 AM,DOWN,130225926092343750
2 September 2013,5:50:44 AM,UP,130225926440000000
2 September 2013,11:26:10 AM,DOWN,130226127706406250
2 September 2013,11:26:48 AM,UP,130226128089843750
2 September 2013,3:30:49 PM,DOWN,130226274491406250
2 September 2013,3:31:20 PM,UP,130226274804687500
2 September 2013,8:05:21 PM,DOWN,130226439212656250
2 September 2013,8:05:52 PM,UP,130226439524218750
2 September 2013,9:05:33 PM,DOWN,130226475336718750
2 September 2013,9:06:14 PM,UP,130226475742500000
3 September 2013,1:41:09 AM,DOWN,130226640695156250
3 September 2013,1:41:47 AM,UP,130226641070000000
3 September 2013,3:11:53 AM,DOWN,130226695132187500
3 September 2013,3:12:28 AM,UP,130226695485000000
3 September 2013,4:13:04 AM,DOWN,130226731847343750
3 September 2013,4:13:42 AM,UP,130226732220625000
3 September 2013,8:17:00 AM,DOWN,130226878208125000
3 September 2013,8:17:40 AM,UP,130226878601718750
3 September 2013,7:58:14 PM,DOWN,130227298940937500
3 September 2013,7:58:54 PM,UP,130227299344531250
3 September 2013,8:59:17 PM,DOWN,130227335574375000
3 September 2013,8:59:53 PM,UP,130227335939531250
4 September 2013,6:26:46 AM,DOWN,130227676067187500
4 September 2013,6:26:58 AM,UP,130227676186093750
4 September 2013,2:48:03 PM,DOWN,130227976830000000
4 September 2013,2:48:40 PM,UP,130227977201875000
4 September 2013,3:18:38 PM,DOWN,130227995183437500
4 September 2013,3:19:13 PM,UP,130227995536250000
4 September 2013,7:22:19 PM,DOWN,130228141392968750
4 September 2013,7:22:49 PM,UP,130228141699375000
4 September 2013,11:56:36 PM,DOWN,130228305969375000
4 September 2013,11:57:13 PM,UP,130228306335937500
5 September 2013,3:30:31 AM,DOWN,130228434314531250
5 September 2013,3:31:02 AM,UP,130228434621406250
5 September 2013,5:32:45 AM,DOWN,130228507656250000
5 September 2013,5:33:16 AM,UP,130228507966093750
5 September 2013,6:33:52 AM,DOWN,130228544324375000
5 September 2013,6:34:28 AM,UP,130228544687031250
5 September 2013,12:39:05 PM,DOWN,130228763456250000
5 September 2013,12:39:41 PM,UP,130228763814687500
5 September 2013,3:12:37 PM,DOWN,130228855578281250
5 September 2013,3:13:14 PM,UP,130228855941562500
5 September 2013,6:45:51 PM,DOWN,130228983515156250
5 September 2013,6:46:26 PM,UP,130228983865156250
5 September 2013,10:50:02 PM,DOWN,130229130021093750
5 September 2013,10:50:38 PM,UP,130229130387656250
6 September 2013,12:21:35 AM,DOWN,130229184953437500
6 September 2013,12:22:09 AM,UP,130229185295781250
6 September 2013,2:54:07 AM,DOWN,130229276477968750
6 September 2013,2:54:43 AM,UP,130229276833750000
6 September 2013,3:55:10 AM,DOWN,130229313108906250
6 September 2013,3:55:45 AM,UP,130229313454687500
6 September 2013,4:56:12 AM,DOWN,130229349725468750
6 September 2013,4:56:43 AM,UP,130229350036250000
6 September 2013,8:30:03 AM,DOWN,130229478033593750
6 September 2013,8:30:42 AM,UP,130229478422343750
6 September 2013,12:03:07 PM,DOWN,130229605870781250
6 September 2013,12:03:48 PM,UP,130229606283281250
6 September 2013,8:11:08 PM,DOWN,130229898685302395
6 September 2013,8:11:40 PM,UP,130229899005762500
7 September 2013,12:16:21 AM,DOWN,130230045812793750
7 September 2013,12:16:52 AM,UP,130230046122637500
7 September 2013,1:16:27 AM,DOWN,130230081871406250
7 September 2013,1:17:02 AM,UP,130230082220468750
7 September 2013,4:50:38 AM,DOWN,130230210381406250
7 September 2013,4:51:13 AM,UP,130230210730468750
7 September 2013,11:57:07 AM,DOWN,130230466277031250
7 September 2013,11:57:49 AM,UP,130230466695625000
7 September 2013,12:27:42 PM,DOWN,130230484622343750
7 September 2013,12:28:19 PM,UP,130230484995937500
7 September 2013,1:28:51 PM,DOWN,130230521315000000
7 September 2013,1:29:26 PM,UP,130230521663750000
8 September 2013,12:10:15 AM,DOWN,130230906157812500
8 September 2013,12:10:50 AM,UP,130230906503125000
8 September 2013,2:12:19 AM,DOWN,130230979394375000
8 September 2013,2:12:54 AM,UP,130230979742968750
8 September 2013,2:54:54 PM,DOWN,130231436944287500
8 September 2013,2:55:29 PM,UP,130231437294756250
8 September 2013,4:57:13 PM,DOWN,130231510334287500
8 September 2013,4:57:49 PM,UP,130231510692412500
8 September 2013,8:01:03 PM,DOWN,130231620634375000
8 September 2013,8:01:35 PM,UP,130231620951562500
8 September 2013,8:30:38 PM,DOWN,130231638383125000
8 September 2013,8:31:16 PM,UP,130231638763593750
9 September 2013,2:06:13 AM,DOWN,130231839737031250
9 September 2013,2:06:51 AM,UP,130231840114531250
9 September 2013,2:36:51 AM,DOWN,130231858116406250
9 September 2013,2:37:21 AM,UP,130231858416718750
9 September 2013,3:37:46 AM,DOWN,130231894667031250
9 September 2013,3:38:22 AM,UP,130231895020781250
9 September 2013,4:08:17 AM,DOWN,130231912970312500
9 September 2013,4:08:53 AM,UP,130231913331875000
9 September 2013,4:38:49 AM,DOWN,130231931292031250
9 September 2013,4:39:23 AM,UP,130231931633281250
9 September 2013,5:09:22 AM,DOWN,130231949627031250
9 September 2013,5:09:55 AM,UP,130231949953281250
9 September 2013,5:39:51 AM,DOWN,130231967911718750
9 September 2013,5:40:26 AM,UP,130231968265468750
9 September 2013,11:15:47 AM,DOWN,130232169478906250
9 September 2013,11:16:24 AM,UP,130232169843750000
9 September 2013,11:46:32 AM,DOWN,130232187920156250
9 September 2013,11:46:58 AM,UP,130232188182343750
9 September 2013,1:18:00 PM,DOWN,130232242809062500
9 September 2013,1:18:40 PM,UP,130232243201250000
9 September 2013,2:19:08 PM,DOWN,130232279481562500
9 September 2013,2:19:54 PM,UP,130232279944843750
9 September 2013,4:20:44 PM,DOWN,130232352444531250
9 September 2013,4:21:19 PM,UP,130232352796875000
9 September 2013,5:21:56 PM,DOWN,130232389166093750
9 September 2013,5:22:34 PM,UP,130232389547500000
9 September 2013,8:25:20 PM,DOWN,130232499205937500
9 September 2013,8:26:07 PM,UP,130232499670000000
9 September 2013,8:55:50 PM,DOWN,130232517504218750
9 September 2013,8:56:26 PM,UP,130232517864062500
9 September 2013,9:56:51 PM,DOWN,130232554118125000
9 September 2013,9:57:27 PM,UP,130232554474375000
10 September 2013,4:03:10 AM,DOWN,130232773909375000
10 September 2013,4:03:46 AM,UP,130232774264843750
10 September 2013,7:06:21 AM,DOWN,130232883811406250
10 September 2013,7:06:56 AM,UP,130232884167343750
10 September 2013,9:08:23 AM,DOWN,130232957037500000
10 September 2013,9:09:05 AM,UP,130232957452187500
10 September 2013,12:41:28 PM,DOWN,130233084882187500
10 September 2013,12:42:03 PM,UP,130233085232656250
10 September 2013,3:44:04 PM,DOWN,130233194444062500
10 September 2013,3:44:46 PM,UP,130233194862812500
10 September 2013,10:51:38 PM,DOWN,130233450981250000
10 September 2013,10:52:12 PM,UP,130233451325781250
11 September 2013,6:48:36 AM,DOWN,130233737162187500
11 September 2013,6:48:48 AM,UP,130233737286093750
11 September 2013,8:00:22 AM,DOWN,130233780220000000
11 September 2013,8:01:03 AM,UP,130233780637187500
11 September 2013,8:30:59 AM,DOWN,130233798596875000
11 September 2013,8:31:35 AM,UP,130233798958906250
11 September 2013,10:02:53 AM,DOWN,130233853735312500
11 September 2013,10:03:33 AM,UP,130233854138281250
11 September 2013,8:43:42 PM,DOWN,130234238227187500
11 September 2013,8:44:14 PM,UP,130234238540468750
11 September 2013,11:46:06 PM,DOWN,130234347662343750
11 September 2013,11:46:41 PM,UP,130234348013750000
12 September 2013,2:49:13 AM,DOWN,130234457536093750
12 September 2013,2:49:44 AM,UP,130234457845781250
12 September 2013,6:53:20 AM,DOWN,130234604009843750
12 September 2013,6:53:58 AM,UP,130234604383437500
12 September 2013,8:55:46 AM,DOWN,130234677462343750
12 September 2013,8:56:18 AM,UP,130234677780000000
12 September 2013,1:36:32 PM,DOWN,130234845922031250
12 September 2013,1:37:07 PM,UP,130234846274218750
12 September 2013,3:08:20 PM,DOWN,130234901001875000
12 September 2013,3:08:55 PM,UP,130234901353593750
12 September 2013,7:42:39 PM,DOWN,130235065592031250
12 September 2013,7:43:17 PM,UP,130235065975625000
12 September 2013,11:15:56 PM,DOWN,130235193569062500
12 September 2013,11:16:34 PM,UP,130235193949687500
13 September 2013,1:18:04 AM,DOWN,130235266841093750
13 September 2013,1:18:38 AM,UP,130235267184218750
13 September 2013,2:19:05 AM,DOWN,130235303458750000
13 September 2013,2:19:40 AM,UP,130235303804218750
13 September 2013,3:20:07 AM,DOWN,130235340079843750
13 September 2013,3:20:38 AM,UP,130235340387968750
13 September 2013,6:53:43 AM,DOWN,130235468234062500
13 September 2013,6:54:24 AM,UP,130235468640000000
13 September 2013,7:24:14 AM,DOWN,130235486545468750
13 September 2013,7:24:53 AM,UP,130235486932343750
13 September 2013,2:00:54 PM,DOWN,130235724549218750
13 September 2013,2:01:32 PM,UP,130235724924218750
13 September 2013,4:03:13 PM,DOWN,130235797939843750
13 September 2013,4:03:47 PM,UP,130235798279531250
13 September 2013,4:33:45 PM,DOWN,130235816253906250
13 September 2013,4:34:20 PM,UP,130235816605468750
13 September 2013,7:06:37 PM,DOWN,130235907973750000
13 September 2013,7:07:17 PM,UP,130235908376406250
14 September 2013,12:41:40 AM,DOWN,130236109000625000
14 September 2013,12:42:14 AM,UP,130236109347968750
14 September 2013,1:12:11 AM,DOWN,130236127317812500
14 September 2013,1:12:46 AM,UP,130236127663281250
14 September 2013,3:14:17 AM,DOWN,130236200575312500
14 September 2013,3:14:47 AM,UP,130236200877500000
14 September 2013,7:49:00 AM,DOWN,130236365409843750
14 September 2013,7:49:32 AM,UP,130236365724375000
14 September 2013,11:52:52 AM,DOWN,130236511725625000
14 September 2013,11:53:27 AM,UP,130236512070468750
14 September 2013,12:23:23 PM,DOWN,130236530030312500
14 September 2013,12:23:57 PM,UP,130236530375156250
14 September 2013,4:27:26 PM,DOWN,130236676468125000
14 September 2013,4:28:05 PM,UP,130236676858750000
14 September 2013,8:01:04 PM,DOWN,130236804641718750
14 September 2013,8:01:40 PM,UP,130236805003437500
14 September 2013,9:02:05 PM,DOWN,130236841254531250
14 September 2013,9:02:40 PM,UP,130236841603437500
14 September 2013,9:32:36 PM,DOWN,130236859560156250
14 September 2013,9:33:10 PM,UP,130236859908125000
15 September 2013,2:37:40 AM,DOWN,130237042609218750
15 September 2013,2:38:14 AM,UP,130237042942187500
15 September 2013,7:12:20 AM,DOWN,130237207408593750
15 September 2013,7:12:55 AM,UP,130237207759062500
15 September 2013,8:42:33 AM,DOWN,130237261537332500
15 September 2013,8:43:08 AM,UP,130237261889832500
15 September 2013,10:14:05 AM,DOWN,130237316452020000
15 September 2013,10:14:40 AM,UP,130237316809207500
15 September 2013,11:15:08 AM,DOWN,130237353086707500
15 September 2013,11:15:39 AM,UP,130237353390613750
15 September 2013,4:50:47 PM,DOWN,130237554475468750
15 September 2013,4:51:23 PM,UP,130237554839218750
15 September 2013,8:54:53 PM,DOWN,130237700937656250
15 September 2013,8:55:34 PM,UP,130237701346406250
15 September 2013,11:57:59 PM,DOWN,130237810790000000
15 September 2013,11:58:34 PM,UP,130237811149687500
16 September 2013,2:30:34 AM,DOWN,130237902346250000
16 September 2013,2:31:08 AM,UP,130237902688125000
16 September 2013,6:04:09 AM,DOWN,130238030495312500
16 September 2013,6:04:40 AM,UP,130238030809218750
16 September 2013,9:38:05 AM,DOWN,130238158857812500
16 September 2013,9:38:41 AM,UP,130238159210625000
16 September 2013,10:39:33 AM,DOWN,130238195734687500
16 September 2013,10:40:07 AM,UP,130238196079843750
16 September 2013,2:43:13 PM,DOWN,130238341930468750
16 September 2013,2:43:52 PM,UP,130238342321562500
16 September 2013,8:18:46 PM,DOWN,130238543261562500
16 September 2013,8:19:21 PM,UP,130238543616562500
16 September 2013,10:20:50 PM,DOWN,130238616509062500
16 September 2013,10:21:24 PM,UP,130238616848750000
16 September 2013,10:51:21 PM,DOWN,130238634810000000
16 September 2013,10:51:56 PM,UP,130238635162812500
16 September 2013,11:52:22 PM,DOWN,130238671425625000
16 September 2013,11:52:54 PM,UP,130238671741562500
17 September 2013,3:26:02 AM,DOWN,130238799622656250
17 September 2013,3:26:42 AM,UP,130238800025000000
17 September 2013,5:58:40 AM,DOWN,130238891204843750
17 September 2013,5:59:11 AM,UP,130238891513593750
17 September 2013,6:29:10 AM,DOWN,130238909507656250
17 September 2013,6:29:41 AM,UP,130238909819531250
17 September 2013,6:59:41 AM,DOWN,130238927816875000
17 September 2013,7:00:13 AM,UP,130238928136562500
17 September 2013,4:07:58 PM,DOWN,130239256787500000
17 September 2013,4:08:35 PM,UP,130239257151875000
17 September 2013,9:43:41 PM,DOWN,130239458211250000
17 September 2013,9:44:16 PM,UP,130239458567500000
17 September 2013,11:15:55 PM,DOWN,130239513557187500
17 September 2013,11:16:30 PM,UP,130239513906562500
18 September 2013,6:22:34 AM,DOWN,130239769543125000
18 September 2013,6:23:12 AM,UP,130239769928125000
18 September 2013,11:58:50 AM,DOWN,130239971304531250
18 September 2013,11:59:24 AM,UP,130239971647343750
18 September 2013,12:29:25 PM,DOWN,130239989653437500
18 September 2013,12:29:55 PM,UP,130239989958750000
18 September 2013,2:00:05 PM,DOWN,130240044052656250
18 September 2013,2:00:36 PM,UP,130240044360000000
18 September 2013,3:01:25 PM,DOWN,130240080858125000
18 September 2013,3:02:03 PM,UP,130240081234062500
18 September 2013,8:06:56 PM,DOWN,130240264161562500
18 September 2013,8:07:31 PM,UP,130240264516875000
18 September 2013,10:39:59 PM,DOWN,130240355996250000
18 September 2013,10:40:34 PM,UP,130240356344687500
19 September 2013,6:04:30 AM,DOWN,130240622703906250
19 September 2013,6:04:40 A

0 Likes
Re: FIOS DOWN EVERY 3 HOURS FOR 9 MONTHS - VERIZON COULD CARE LESS
LawrenceC
Moderator Emeritus

Hi FIOSDownInTexas,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: FIOS DOWN EVERY 3 HOURS FOR 9 MONTHS - VERIZON COULD CARE LESS
Verizon_Support
Customer Service Rep

Hello FIOSDownInTexas,

Unfortunately due to non response we will close the private thread. If you still need help with your internet service or ever need help with anything else please let us know in a new public post.

Thank you,

-Jeramy

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