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Fios Router G3100: WAN Ethernet and COAX lights not illuminated.

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BB20
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Registered: ‎12-28-2020

Fios Router G3100: WAN Ethernet and COAX lights not illuminated.

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Hi Community,

 

I recently had the Fios gigabyte connection installed with the G3100 router.

I noticed the WAN Ethernet and COAX lights are not illuminated on the back of the router.  They only seem to light on initial installation and subsequent reboots; after a few minutes they turn off; ONT lights are all green.

I seem to have service but I am not sure if the lights should remain illuminated on the back of the router.

I contacted Verizon support and they mentioned there was a common issue with the G3100 router; they sent a new router to replace it.  Upon swapping it out the same issues were yielded (lights were not on).

 

Any thoughts?

 

Thanks!

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Cang_Household
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Registered: ‎09-06-2020

Re: Fios Router G3100: WAN Ethernet and COAX lights not illuminated.

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G3100 ‘s firmware is designed to turn off rear LEDs after 15 minutes. G3100 do have other firmware issues, but this is a design choice rather than an issue.

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Cang_Household
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,823
Registered: ‎09-06-2020

Re: Fios Router G3100: WAN Ethernet and COAX lights not illuminated.

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G3100 ‘s firmware is designed to turn off rear LEDs after 15 minutes. G3100 do have other firmware issues, but this is a design choice rather than an issue.

BB20
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Registered: ‎12-28-2020

Re: Fios Router G3100: WAN Ethernet and COAX lights not illuminated.

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Many thanks for the explanation and confirmation.

Are there any specific firmware issues that I should be concerned with?

sieges
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Registered: ‎08-12-2022

Re: Fios Router G3100: WAN Ethernet and COAX lights not illuminated.

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To the person who gave the answer regarding the port lights going out on the new Fios Router after 15 minutes, you should get free service 😊. There should be a removable sticker on the tower, that states that. 

I have been disconnecting my router more than needed because I naturally thought that something was wrong...

 

Just curious...how did YOU find out about that super-secret ?

Cheers,

Sieges

New Jersey

GaryDM
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Re: Fios Router G3100: WAN Ethernet and COAX lights not illuminated.

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In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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