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Getting Billed After discontinuing service and being charged by auto pay

Posts: 1
Registered: ‎09-26-2016

Getting Billed After discontinuing service and being charged by auto pay

Message 1 of 2

So I cancenceled my fios service around 9/1/16. I wasn't in a contract and upon cancellation I was told I would be funded a credit of $42 because I had already paid for that month. That was fine but about two weeks later, my auto-pay automatically deducted $64.20 (my normal bill amount) for my account. I ofcourse cancelled this because that would be more money verizon needs to refund me. However, my account is not updating and reflecting this and is now telling me that I will be charged a late fee. My main concern is my credit. I do not want my credit score affected by this and I feel like no one is taking me seriously when I call. I have called twice about this and all I get is "this will take sometime to reflect". My question is, is this true? Will I late fees? Is this going to hurt my credit? Im on the phone now to re-confirm I'll be okay but I've been on hold for an hour. Has anyone had this issue?

Moderator Moderator
Posts: 2,393
Registered: ‎07-06-2016

Re: Getting Billed After discontinuing service and being charged by auto pay

Message 2 of 2

Hi Adam-K17,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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