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Google WiFi Can't Get Internet Connection w/FIOS

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meck467
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Posts: 1
Registered: ‎08-19-2021

Google WiFi Can't Get Internet Connection w/FIOS

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After seamlessly using Google/Nest Wi-Fi w/FIOS gigabit internet for 3 plus years, yesterday the system stopped working. My Nest Router sees internet coming in, but the network has no connectivity.  I am connected directly to the ONT via ethernet. I have tried restarting/unplugging/factory resetting the router, power cycling the ONT, switching the ethernet cable, all w/no success. A PC connected to the ONT has limited/no internet connection; after resetting the connection via the FIOS app, there is a strong connection on the PC that quickly drops out.  All the lights on the ONT are green, but for whatever reason the Nest router isn't communicating w/it. I have also tried using a Google Wi-Fi puck as a router w/the same result.

I tried hooking up a Netgear Nighthawk AX6AX4300 to the ethernet cable & it is able to see the internet connection & the speeds in are appropriate (nearly a gigabit). However, the router is only broadcasting at top speeds of ~100 mbps right next to the router, which doesn't seem correct. 

I am truly stumped by this. Both routers see the internet connection coming in, but one cannot broadcast at all & the other at reduced speeds. It almost seems the data from the ONT is "encoded" somehow. 

Any help would be greatly appreciated. 

 

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Cang_Household
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Gold Contributor VII
Posts: 1,568
Registered: ‎09-06-2020

Re: Google WiFi Can't Get Internet Connection w/FIOS

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What do you mean by "seeing the Internet coming in?" Are you saying they have the link connection, but no network connection? Can you screenshot the status page?

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