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Home network down: Internet works - can't ping computers

Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-17-2011

Home network down: Internet works - can't ping computers

Message 1 of 3

I am on Verizon's router only. My home network has zero connectivity. Ping tests from the Verizon router to my computers fail, ping test from computer to computer fail. Internet is just fine. ipconfig shows default gateway and dns server pointing to the Verizon router. What gives and how do I fix?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 83
Registered: ‎12-30-2010

Re: Home network down: Internet works - can't ping computers

Message 2 of 3

Have you tried doing anything with the router to try and fix the issue?  You can always start by power cycling the router ... simply turn it off for a minute, let it sit for another minute and then turn it back on.  Allow time for the router to boot, restart your computers and try again.  If that doesn't work, there is a reset button on the back of the router that can be pressed down for thirty seconds while the router is powered on.  This will clear out any setting changes or software errors that are on the router.  Again, once the router comes back up from a reset you will have to restart your computers and test again. 


If you're still having issues after trying those two steps, please let us know.  Thanks!

Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,611
Registered: ‎12-15-2010

Re: Home network down: Internet works - can't ping computers

Message 3 of 3

It might be worthwhile to double check the Firewalls on your PCs to ensure they are not set to use a "Public" or "Untrusted" network. Setting the firewalls on each PC to run as a Home Network may be the solution you're looking for.

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