Hello, at home my family has the G3100 router. We would like to disable the HNP as it is redundant because we all have anti-virus installed on all the machines. When I went to look up where the HNP setting was none of the guides are up-to-date.
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Hey I've been experiencing the same issue as OP and was forwarded this post by one of your social media reps. Is there anything you can do to help?
To reiterate, the basic issue is that a) legitimate websites are being blocked with un-bypassable malware warnings, with a Verizon/McAfee-branded page mentioning HNP. b) trying to change HNP settings in the FIOS app as mention in the support pages results in the error message "HNP is not activated on your account". From my perspective this is clearly a configuration issue on your guys' end that probably arose after I was sent a replacement router... but I've had a heck of a time finding anyone at Verizon or even McAfee who can do something about it.