Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Losing Internet Multiple Times a Day

Posts: 1
Registered: ‎01-12-2022

Losing Internet Multiple Times a Day

Message 1 of 3

2-3 times a day, I am losing connection to the Internet.  It started happening just before Christmas.  Tech support suggested my router was very old, so they gave me a G3100.  Nothing has changed.  It happens every night between 10-11:30 and in the past few days between 6-7AM.  At least once a day during the work day (my wife and I both work from home) it happens as well.


I have tried changing configurations , I’ve called into tech support where I had a rep tell me that they changed my IP and “boosted my line” so it will never happen again.  It happens with the FIOS router, it happens if I remove it and put on a different router.


I am at wits end.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,147
Registered: ‎09-24-2008

Re: Losing Internet Multiple Times a Day

Message 2 of 3

#1 While we get that you have FIOS, do you also have FIOS TV with a FIOS one box?


#2 What is the brand and model of your ONT?


#3 Does this happen only with computers that are connected by wireless or does it also happen to computers that are connected by wire?


[EDIT] I suspect the answer to question three is only computers connected by wireless. Only if that is correct, someone else has/had the same issue and posted over at


showing the logs from their unit.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


Moderator Moderator
Posts: 2,330
Registered: ‎07-06-2016

Re: Losing Internet Multiple Times a Day

Message 3 of 3

Hi HSW10,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title