Network security key

[bisto]

I currently had Fios internet connection, trying to set up the wire connection and I am having problems.

Any time I put in the security password, a message come Network security key mismatch.

I have the log in password printed on the router, with the Essid, Wpas key etc.

Am I using the wrong keys or need to reset the wireless router?

[smith6612]

What security type is the FiOS Router showing? WEP is the default for anything up to the Rev. F , and all Westell routers. The Rev G and I ActionTecs should be on WPA2.

Make sure you're entering in WEP keys in All Caps, and if it's a WPA2 or WPA Key that you enter it in case sensitive.

[Hubrisnxs]

if you go to verizon.com/repair and click retreive my wireless security, it will scan and tell you what your ssid and password are.  and will tell you if you are wep or wpa