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[Moderator posted fix]
Saw a post from a moderator posting a fix for the red globe. Standard unplug/replug see if it reconnects. I have ethernet, vs coax, and this fails for me.
[My fix]
I can follow the above and it still comes back red. I have taken the following testing steps.
Reboot the ONT by pulling the power, restart the router, etc - fails
Tested the physical cable between the ONT and router - cable passes
Reconnected and red globe - fails
Plugged router directly into the ONT with a short 3' cable outside my house - passes
Reconnect inside - fails
Run a network test with a meter, using the same cable, and it connected to the ONT - network test passes
Plug the cat 6 back into the router - passes, white globe back
This has happened a couple of times now. I initially thought the cable was failing but it always tests fine with 2 different sets of cable testers/meters. This was stuck in this state for 8 hours this past weekend until I forced a network test and it immediately came back.
Thoughts on what this could be? I don't understand why a physical problem with the cable would be resolved by a network test, so I don't think it's that. Could there be some interference further up network (upstream from the ONT) causing issues and forcing a test to clear it?
Solved! Go to Correct Answer
Correct answers
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ONT upstream is rarely the issue. If the other end of your ONT, which is an OLT, does have issue, more than 40 subscribers will be affected.
I think something is wrong with your ONT. You might need to contact Fios support to request a replacement.
Please contact Fios support (24/7/365) through social media channels (Twitter or Facebook) or online chat. Phone support should be your last resort for saving your precious time and reducing stress on support Centers.
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ONT upstream is rarely the issue. If the other end of your ONT, which is an OLT, does have issue, more than 40 subscribers will be affected.
I think something is wrong with your ONT. You might need to contact Fios support to request a replacement.
Please contact Fios support (24/7/365) through social media channels (Twitter or Facebook) or online chat. Phone support should be your last resort for saving your precious time and reducing stress on support Centers.