Ruined credit by Verizon from a final bill that was NEVER sent

[#1]

I have the exact issues as MANY Verizon customers. I was a LOYAL customer for at least 10 years and moved Verizon services with me twice. My last move I wasn't able to use Verizon so I was forced to use another company for internet and cable. Showing appreciate for my years of loyalty, Verizon decided to RUIN my credit without even a phone call or letter informing they were going to do so. I gave them my new address, returned all equipment and paid what I thought was my final bill. I didn't find out I had anything outstanding until I received a letter at my new address from a collection agency. I got this letter right as I was trying to qualify for a new home. My credit score dropped 100 POINTS!!!! Somehow the collection agency had my new address but Verizon never entered in their system OR sent me a final bill. I have disputed this charge with all 3 credit companies and Verizon STILL will not remove. Apparently, if you are loyal to them for MANY, MANY years, never miss a payment, were never late and have no choice but to use another company for service they want to ruin your life for 7 years. I called Verizon MANY times, spent hours on hold and speaking to rude, uncaring, unprofessional reps and was hung up on several times. You can't reach anyone that can help you - they transfer you from one department to another and get ZERO help. This is the WORST COMPANY I have ever dealt with and I will NEVER use any of their services again. I am unable to move and get a new home now because I was loyal to Verizon for YEARS. Thanks Verizon for ruining my life over $80 ...YEP $80!!!!! Not sure if any of the other Verizon former customers that now have ruined credit found a way to resolve this. If so, any help would be GREATLY appreciate as Verizon has no intention of doing the right thing. JG

[#2]

Hi unhappyclient90,

Sorry you are having this issue. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

[#3]

I am very sad to hear that this has happened.  I always have problems with Verizon but I do not call the contact number located on the website.  I google "Verizon corporation" and call that number to speak with a more professional individual.  I have received positive assistance in each situation (sad to say there was more than one issue).  Anyway, I suggest you not speak with an agent on the "Contact Us" number.  They are very rude, non-caring individuals.  Hope this helps so you can by your home. LA4God