Squarespace.com - Isn't working
vfios10
Enthusiast - Level 1

All other websites tested work fine, just any attached to Squarespace.com. Very troubling for me since I have many client websites that I need to administrate on the Squarespace platform.

Issue seems to have started last night. Can use Vtunnel and Squarespace pulls up. Works on iPhone 3G network. Does not work on other computers on home network. Following are ping and traceroute results.

Ping results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\XXXXX>ping squarespace.com

Pinging squarespace.com [65.39.205.54] with 32 bytes of data:
Reply from 65.39.205.54: bytes=32 time=24ms TTL=241
Reply from 65.39.205.54: bytes=32 time=24ms TTL=241
Reply from 65.39.205.54: bytes=32 time=25ms TTL=241
Reply from 65.39.205.54: bytes=32 time=25ms TTL=241

Ping statistics for 65.39.205.54:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 25ms, Average = 24ms

Traceroute results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\XXXXX>tracert squarespace.com

Tracing route to squarespace.com [65.39.205.54]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     5 ms     5 ms  74.98.181.1
  3     9 ms     6 ms     6 ms  G0-2-3-5.NRFLVA-LCR-22.verizon-gni.net [130.81.1
29.206]
  4    15 ms    14 ms    13 ms  P0-4-0-0.NRFLVA-LCR-21.verizon-gni.net [130.81.1
51.6]
  5    16 ms    14 ms    19 ms  so-0-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.22.40]
  6    20 ms    16 ms    17 ms  0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
  7    15 ms    32 ms    53 ms  ae7.edge1.washingtondc4.level3.net [4.68.62.137]

  8    25 ms    16 ms    18 ms  vlan79.csw2.Washington1.Level3.net [4.68.17.126]

  9    28 ms    25 ms    25 ms  cr2.n54ny.ip.att.net [12.122.3.37]
 10    24 ms    27 ms    29 ms  cr84.n54ny.ip.att.net [12.122.115.94]
 11    29 ms    27 ms    26 ms  gar1.nyzny.ip.att.net [12.122.130.125]
 12    22 ms    22 ms    23 ms  12.118.100.58
 13    22 ms    21 ms    38 ms  ae-4-99.edge1.NewYork1.Level3.net [4.68.16.206]

 14    23 ms    21 ms    22 ms  PEER-1-NETW.edge1.NewYork1.Level3.net [4.78.132.
66]
 15    25 ms    25 ms    24 ms  squarespace.com [65.39.205.54]

Trace complete.

Any help would be greatly appreciated!

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1 Solution

Correct answers
Re: Squarespace.com - Isn't working
Justin46
Legend

I can get to squarespace.com just fine using FiOS internet.

My guess would be that your IP address changed last night (did it, do you know?) and you are now in a range that squarespace.com has listed in a bogon filter. This is a fairly common problem when Verizon adds new IP ranges to their network as they expand, sometimes that range was used by spamers or other bad people, and so sites block access from addresses in that range.

If this is the problem, it will eventually go away as the filters get updated, but this can take time, days or weeks. But if you contact squarespace.com directly you should be able to get the block removed. Be sure to tell them at least the first two octets of your IP address (better to give them the complete address).

Of course it could be some other problem, but this seems the most likely to me.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

View solution in original post

Re: Squarespace.com - Isn't working
Justin46
Legend

I can get to squarespace.com just fine using FiOS internet.

My guess would be that your IP address changed last night (did it, do you know?) and you are now in a range that squarespace.com has listed in a bogon filter. This is a fairly common problem when Verizon adds new IP ranges to their network as they expand, sometimes that range was used by spamers or other bad people, and so sites block access from addresses in that range.

If this is the problem, it will eventually go away as the filters get updated, but this can take time, days or weeks. But if you contact squarespace.com directly you should be able to get the block removed. Be sure to tell them at least the first two octets of your IP address (better to give them the complete address).

Of course it could be some other problem, but this seems the most likely to me.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

Re: Squarespace.com - Isn't working
BILL981
Newbie

there is a major issue in the seattle area speed tests fail through there or drop below 10 meg


@vfios10 wrote:

All other websites tested work fine, just any attached to Squarespace.com. Very troubling for me since I have many client websites that I need to administrate on the Squarespace platform.

Issue seems to have started last night. Can use Vtunnel and Squarespace pulls up. Works on iPhone 3G network. Does not work on other computers on home network. Following are ping and traceroute results.

Ping results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\XXXXX>ping squarespace.com

Pinging squarespace.com [65.39.205.54] with 32 bytes of data:
Reply from 65.39.205.54: bytes=32 time=24ms TTL=241
Reply from 65.39.205.54: bytes=32 time=24ms TTL=241
Reply from 65.39.205.54: bytes=32 time=25ms TTL=241
Reply from 65.39.205.54: bytes=32 time=25ms TTL=241

Ping statistics for 65.39.205.54:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 25ms, Average = 24ms

Traceroute results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\XXXXX>tracert squarespace.com

Tracing route to squarespace.com [65.39.205.54]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     5 ms     5 ms  74.98.181.1
  3     9 ms     6 ms     6 ms  G0-2-3-5.NRFLVA-LCR-22.verizon-gni.net [130.81.1
29.206]
  4    15 ms    14 ms    13 ms  P0-4-0-0.NRFLVA-LCR-21.verizon-gni.net [130.81.1
51.6]
  5    16 ms    14 ms    19 ms  so-0-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.22.40]
  6    20 ms    16 ms    17 ms  0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
  7    15 ms    32 ms    53 ms  ae7.edge1.washingtondc4.level3.net [4.68.62.137]

  8    25 ms    16 ms    18 ms  vlan79.csw2.Washington1.Level3.net [4.68.17.126]

  9    28 ms    25 ms    25 ms  cr2.n54ny.ip.att.net [12.122.3.37]
 10    24 ms    27 ms    29 ms  cr84.n54ny.ip.att.net [12.122.115.94]
 11    29 ms    27 ms    26 ms  gar1.nyzny.ip.att.net [12.122.130.125]
 12    22 ms    22 ms    23 ms  12.118.100.58
 13    22 ms    21 ms    38 ms  ae-4-99.edge1.NewYork1.Level3.net [4.68.16.206]

 14    23 ms    21 ms    22 ms  PEER-1-NETW.edge1.NewYork1.Level3.net [4.78.132.
66]
 15    25 ms    25 ms    24 ms  squarespace.com [65.39.205.54]

Trace complete.

Any help would be greatly appreciated!



@vfios10 wrote:

All other websites tested work fine, just any attached to Squarespace.com. Very troubling for me since I have many client websites that I need to administrate on the Squarespace platform.

Issue seems to have started last night. Can use Vtunnel and Squarespace pulls up. Works on iPhone 3G network. Does not work on other computers on home network. Following are ping and traceroute results.

Ping results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\XXXXX>ping squarespace.com

Pinging squarespace.com [65.39.205.54] with 32 bytes of data:
Reply from 65.39.205.54: bytes=32 time=24ms TTL=241
Reply from 65.39.205.54: bytes=32 time=24ms TTL=241
Reply from 65.39.205.54: bytes=32 time=25ms TTL=241
Reply from 65.39.205.54: bytes=32 time=25ms TTL=241

Ping statistics for 65.39.205.54:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 25ms, Average = 24ms

Traceroute results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\XXXXX>tracert squarespace.com

Tracing route to squarespace.com [65.39.205.54]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     5 ms     5 ms  74.98.181.1
  3     9 ms     6 ms     6 ms  G0-2-3-5.NRFLVA-LCR-22.verizon-gni.net [130.81.1
29.206]
  4    15 ms    14 ms    13 ms  P0-4-0-0.NRFLVA-LCR-21.verizon-gni.net [130.81.1
51.6]
  5    16 ms    14 ms    19 ms  so-0-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.22.40]
  6    20 ms    16 ms    17 ms  0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
  7    15 ms    32 ms    53 ms  ae7.edge1.washingtondc4.level3.net [4.68.62.137]

  8    25 ms    16 ms    18 ms  vlan79.csw2.Washington1.Level3.net [4.68.17.126]

  9    28 ms    25 ms    25 ms  cr2.n54ny.ip.att.net [12.122.3.37]
 10    24 ms    27 ms    29 ms  cr84.n54ny.ip.att.net [12.122.115.94]
 11    29 ms    27 ms    26 ms  gar1.nyzny.ip.att.net [12.122.130.125]
 12    22 ms    22 ms    23 ms  12.118.100.58
 13    22 ms    21 ms    38 ms  ae-4-99.edge1.NewYork1.Level3.net [4.68.16.206]

 14    23 ms    21 ms    22 ms  PEER-1-NETW.edge1.NewYork1.Level3.net [4.78.132.
66]
 15    25 ms    25 ms    24 ms  squarespace.com [65.39.205.54]

Trace complete.

Any help would be greatly appreciated!


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