Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Terrible FIOS performance, Time to switch?

Reply
peeringproblem
Contributor
Contributor
Posts: 1
Registered: ‎02-05-2014

Terrible FIOS performance, Time to switch?

Message 1 of 6
(906 Views)

 

  I have been an incredibly happy FIOS customer since 2005.  I have sung the praises of fast, reliable internet service to all those who asked. 

 

 Over the last several months however Internet performance has been terrible (high latecy, packet loss) to many key content sites and my workplace.  It appears the common issue is a peering dispute with cogent and perhaps other content delievery sites. 

 

 As far as I can tell, "eyeball" networks, such as cable companies and Verizon want content providers to pay to deliver content to captive eyeballs, e.g home users.  Content providers argue that the reason home users want internet access at all is access to content they provide. 

 

While I can appreciate Verizon's argument, as described here:

http://www.washingtonpost.com/wp-dyn/content/article/2006/02/06/AR2006020601624.html

 

 I would like the message to make it to someone in Verizon that the way this looks to the FIOS customer is my FIOS internet service is unusable for connections to large portions of the Internet. Also it sends a very strong message that Verizon is perfectly willing to deliver terrible performance for months on end to order to play "peering chicken" with other providers to increase revenue.  I was unable to deliver this message via support channels. 

 

 Verizon tech support, while very polite, has no idea about this issue and will happliy waste your time and verizon's money swapping out routers and tweeking wifi settings. 

 

 My other main choice in comcast, which apparently battling level3 over the same issues:

http://www.internap.com/2010/12/02/peering-disputes-comcast-level-3-and-you/

 

I hope someone at the FCC is watching this debacle...

 

 

 

 

 

 

5 REPLIES 5
gs0b
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 2,101
Registered: ‎12-02-2012

Re: Terrible FIOS performance, Time to switch?

Message 2 of 6
(868 Views)

Welcome to the forums. These are primarily a peer-to-peer place.

 

Occasionally a moderator will kick an issue to Verizon support, however those are typically things like billing issues or long unresolved technical issues.  The support team that handles these issues is basically the same team you get when you call or chat with Verizon.

 

As far as I can tell, nobody at Verizon will ever look at a strategic issue such as peering as a result of customer posts to these forums.

 

About the only thing we mere customers can do is vote with our wallets.  But like you pointed out, we may not have any real options.

 

In short, you're singing to the choir when you post about peering here. 

 

Good Luck.

anonFios
Bronze Contributor II
Bronze Contributor II
Posts: 132
Registered: ‎01-08-2013

Re: Terrible FIOS performance, Time to switch?

Message 3 of 6
(825 Views)
Definitely switch if you can! Verizon Fios just isn't that great like it used to be.
db909
Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013

Re: Terrible FIOS performance, Time to switch?

Message 4 of 6
(796 Views)

@anonFios wrote:
Definitely switch if you can! Verizon Fios just isn't that great like it used to be.

I don't disagree but  there has been such an explosion in data intensive  streaming that statement applies to all the big ISPs

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 526
Registered: ‎06-24-2010

Re: Terrible FIOS performance, Time to switch?

Message 5 of 6
(790 Views)

@db909 wrote:

@anonFios wrote:
Definitely switch if you can! Verizon Fios just isn't that great like it used to be.

I don't disagree but  there has been such an explosion in data intensive  streaming that statement applies to all the big ISPs


That's the thing. A lot of my neighbors have Comcast and they're infuriated by its internet performance. Several are planning to switch to FiOS when their Comcast contracts are up. So the grass isn't always greener, as they say. I'd check with friends/family/neighbors in the area that are using other providers before jumping into a switch with both feet.

SoNi67
Nickel Contributor
Nickel Contributor
Posts: 44
Registered: ‎02-19-2014

Re: Terrible FIOS performance, Time to switch?

Message 6 of 6
(687 Views)

Comcast and Verizon both are throtling down netflix, amazon prime, and other "competitors".

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title