Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu

Unable to clear the schedule for a blocked device?

Reply
seriously1xe
Contributor
Contributor
Posts: 5
Registered: ‎06-08-2019

Unable to clear the schedule for a blocked device?

Message 1 of 5
(2,984 Views)

I have an android device that I cannot get removed from my router.

 

This means I am paying for internet that I cannot use?

 

When I click 'clear schedule' I get the following error?

https://www.verizon.com/fqg/members/newdevicesandparental

Sorry! unable to create schedule, Date and Time not selected properly.

4 REPLIES 4
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Unable to clear the schedule for a blocked device?

Message 2 of 5
(2,927 Views)

@seriously1xe wrote:

I have an android device that I cannot get removed from my router.

 

This means I am paying for internet that I cannot use?

 

When I click 'clear schedule' I get the following error?

https://www.verizon.com/fqg/members/newdevicesandparental

Sorry! unable to create schedule, Date and Time not selected properly.


You are not paying for internet simply because your android device is connected to your routers wifi broadcast. Go into the wifi settings and select “forget network” and you won’t be on it any longer.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Unable to clear the schedule for a blocked device?

Message 3 of 5
(2,912 Views)

What model router do you have?

Have you tried changing the times?

Maybe may start and stop 1 minute apart.

That would only block for 1 minute.

Worst case, factory reset the router.

That would claer everything out.

This is not terrible unless you have quite a bit of customization.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
lauralin2000
Contributor
Contributor
Posts: 1
Registered: ‎08-13-2020

Re: Unable to clear the schedule for a blocked device?

Message 4 of 5
(2,098 Views)

I have exactly the same situation. I have blocked two of my Alexa dots by mistake and couldn't unblock it using online site . Every time I unchecked the Block Internet choice and press Save, it gives me "Sorry! unable to create schedule, Date and Time not selected properly."  Call the support and the representative blocked 6 more devices without being able to unblock them.  

 

I have the most current Fios router and have tried everything from setting block time to 1 min to unchecked the block internet checkbox. Nothing works for me. On my FIOS app, all devices are enabled and not blocked. But in reality, all my Dots cannot connect to the internet. 

JamKo
Contributor
Contributor
Posts: 1
Registered: ‎10-16-2020

Re: Unable to clear the schedule for a blocked device?

Message 5 of 5
(1,864 Views)

Similar problem here. I blocked my daughters iphone and apple tv for a day. Unblocked them both. Both say enabled now, but neither has internet access.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title