Unable to connect to fios wifi...?

[toicy4ya]

Sup guys,

Recently I installed Fios in my home. The installation went great. I was able to connect my iMac via Ethernet and my iPad, iPhone, iTouch and XBOX wirelessly using the Fios router without any problems. However, for some reason I cannot get my Dell Inspiron 1545 laptop to connect through my wifi. I called Fios technical support and was on the line with them for nearly an hour. The agent was very patient trying to diagnose and troubleshoot the problem. He also got his Supervisor involved. Unfortunately, was unsuccessful in connecting my laptop to my wifi. Ultimately he determined because I was able to have my other peripheals connect to my wifi, the issue lies with the laptop. I have spent several hours on google trying to find some resolution but have been unsuccessful in doing so. My Dell Inspiron came equipped with a wifi link 5100 mini card and runs off of Windows XP 32b bit. It should also be noted that i did not have this problem when I had optimum online internet running of a DLink N Router previously. I tried resetting the router, clearing the previous network on the Wireless tab, updating the drivers and made sure the wifi button on the laptop is turned on.

Can anyone offer me some assistance? Any help would be greatly appreciated.

[Anti-Phish1]

• Which router do you have?  Is it an Actiontec rev. I, or an older model?
• Which security protocol are you using?  WEP, WPA, or WPA2?  Try one of the other protocols.
• Have you tried (only as a test) disabling wireless security on the router?

Do you still have the D-Link router?  You could set it up as a Wireless Access Point (WAP).

[smith6612]

Where did you get the drivers for the Intel card? Intel's website or from Dell? You may want to try Intel's own website instead of Dell's to see if those get you on. Also, if your router is using WEP security, consider moving it to WPA2, especially since you have a Wireless N card in that laptop.

I do have an Inspiron 1545 myself, and it's never given me a problem. I had a Dell Wireless 1397 card installed in it (made by Broadcom), but swapped it out for an Intel Centrino Advanced-N 6205 several months ago to get a Dual band WIreless N card, since I do a lot of consulting for folks with that laptop. I've never had issues what so ever with it.

[TomH121]

FOR WHAT ITS WORTH TO YOU

DELL LATITUDE 6500  WINDOWS XP  SP3

M1424-WR Rev. F   WPA 2 ENCRYPTION

LOOKED UP MY PRESENT NETWORK CONNECTIONS ON DELL

LOCAL AREA CONNECTION Intel (R) 82567 LM  ... CONNECTED

1394 NETWORK ADAPTER...........................................CONNECTED

WIRELESS NETWORK CONNECTION

Intel (R) WiFi Link 5300 AGN.........................................NOT CONNECTED

HAVE BEEN USING THIS SETUP ALL ALONG NO PROBLEMS

HAVE WiFi CONNECTIONS FOR DELL,iPAD 2,iPhone 5

VERIZON Fios and VERIZON Mobile apps on iPad 2

VERIZON Fios and Fios Remote apps  on iPhone 5

All apps working perfectly

Hope this is of help to you.

[toicy4ya]

Anti-Phish,

• I have an Actiontec rev. I.
• The security protocal being used is WPA2.
• I havent tried disabling the wireless security on the router, i dont know how to do this.

Smith6612,

I got the drivers from the Dell site. I will try downloading the intel drivers. Currently the router is already set to WPA2. I am not certain, but i dont believe my wireless card is an "N" model.

TomH309,

I dont understand, your wireless connection is indicating "Not Connected" but your still able to access wifi?

[TomH121]

THIS IS WHAT I DID:

START/SETTINGS/NETWORK CONNECTIONS/LAN  or HIGH SPEED INTERNET

The detailed info that I gave you was from that screen.

All i can reiterate is that it has been working for me for years.

Have solid WiFi on Dell and all over the house on my iPad and iPhone

[TomH121]

THIS IS MY ROUTER SET UP  M1424-WR   Rev. F

MY ROUTER and NETWORK   5- 4 -2013  

WIRELESS STATUS

Radio Enabled  YES

SSID   *****

Channel   AUTOMATIC

Security Enabled   YES

WPA2     ****(20 alpha numeric Chars.)

SSID Broadcast         Enabled

MAC Authetication    Disabled

Wireless Mode          Compibility Mode (802.11b/g/n)

WMM                            Enabled

************************************************************************ 

BASIC SECURITY SETTINGS

Wireless ON

Channel  AUTOMATIC

WEP   OFF

Current Wireless Status

Wireless  ON

SSID   ******

64 Bit WEP   OFF

Channel AUTOMATIC

SSID Broadcast  ENABLED

MAC Authentication  DISABLED

Wireless Mode   Compatibility Mode (802.11b/g/n)

 ********************************************************************

ADVANCED SECURITY SETTINGS

 WPA2

Authentication Method       Pre-Shared Key

Pre-Shared Key                    **********(20 alphanumeric chars.)

Encription Algorithm            AES

Group Key Update Interval        3600 secs.

[toicy4ya]

I was finally able to fix the problem. I changed the security setting on the Fios Router/Modem from WPA2 to WPA.

For anyone that may encounter the same problem, the following are the list of steps i performed to resolve the issue;

1.Connect Ethernet cable from Router/Modem to laptop
2.Access Fios Router setting by entering http://192.168.1.1/ in the address bar
3.Hit Enter
4.On Verizon Login enter Username: & password: (usually found on the bottom of the fios router/modem)
5.Select Wireless Setting (Top Bar)
6.On Advance Security Setting Select WPA (not WPA2)
7.Hit “Apply”
8.Go to your laptop right click on wifi (computer) icon on taskbar
10.Select “View Available Networks”
11.Double click on the Fios network
12.Once you get the pop up enter the security network key (found on the bottom of Fios Router/Modem)
13.Enter the security network key again
14.Hit "Enter"
15.Once the connection is established, you should now be able to access the internet via wifi

I hope this helps. It was a headache to figure out what was the problem initially.

[TomH121]

GLAD THAT YOU ARE UP AND "RUNNING"

YOUR INQUIRY MADE ME GO BACK TO "SCHOOL" TODAY

FOUND SOME VERY INTERESTING TUTORIALS ON THESE SUBJECTS.

WPA vs WPA2

http://www.youtube.com/watch?v=QeTwIitzYr8

Interesting video tutorials  by Marcus Burton   of CWNP

WPA & WPA2

4 Way Handshake

Wi-Fi  Mobility

WLAN terms

05 Basic TCP IP TCP and UDP Communications      (Skip IBM ads)

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

WPA2 vs WPA for Wireless Security

http://compnetworking.about.com/b/2010/01/06/wpa2-vs-wpa-for-wireless-security.htm

HOW TO INCREASE YOUR Wi Fi Signal

http://www.youtube.com/watch?v=LY8Wi7XRXCA

802.11 Commentary Part 1-Standards,Terminology and Processes     IF YOU WANT TO KNOW

                                          ABOUT 802.11 LISTEN TO PARTS 1,2,3,4   VERY HEAVY STUFF

http://www.youtube.com/watch?v=DC65h02E8rQ

Part 2 The Front Matter

http://www.youtube.com/watch?v=DC65h02E8rQ

Part 3 How WLAN Systems are different

http://www.youtube.com/watch?v=j39pXKF1Yoo

Part 4 WLAN Basic Architecture

http://www.youtube.com/watch?v=QLqgmMFCKnU

Network troubleshooting using PING, TRACERT, IPCONFIG, NSLOOKUP  

       Excellent , I highly recommend it

http://www.youtube.com/watch?v=AimCNTzDlVo

[TomH121]

TO USE ping    ipconfig/all     nslookup    tracert

GOTO:

Start/Programs/Accessories/Command Prompt

Once you are there you can also use the command  cls  TO CLEAR THE SCREEN after each of those commands are used

>ping 192.168.1.1       CHECKS OUT ROUTER

>ipconfig/all                  GIVES YOU COMPLETE INFORMATION ON YOUR SYSTEM

>nslookup google.com GIVES YOU ALL THE ADDRESSES AVAILABLE TO YOU FROM google

                                            YOU CAN THEN ping ANYONE OF THEM AND SEE HOW YOU ARE COMMUNICATING WITH                        THAT ADDRESS

>tracert www.verizon.net     TELLS YOU HOW MANY ROUTERS YOU WENT THROUGH TO GET TO verizon.net

HAVE FUN !!!