10-02-2013 06:08 AM
It is true he is not going to get his full 50 mbps wirelessly, but many customers on wireless g can get up to 35 - 45 depending on the circumstances. There are just so many factors to consider when it comes to wireless. For example the Verizon router has to be sending a strong signal to the computer, but the computer has to send its own broadcast back to the router. If using TCP/IP applications if packets are consistently dropped either way then they have to re-send those packets which is going to cause a major problem. That is why Verizon does not guarantie a wireless speed because many times the thing that could be causing slow wireless speed is out of Verizon's control. However I imagine that there are some things that we could try to get his speed up higher than 10 mbps.
10-02-2013 06:23 AM
thank you all for your suggestions. minor problem is that i cannot hard-wire connect because i have no devices that do so. (macbook pro retina, iphone, etc.).
i'm going to call a technician, maybe the router they supplied with the 15/5 can't support the 50/25.
10-02-2013 07:03 AM
Every Verizon router can support that speed, not saying you don't need a new one. If you need a new router its because there is a physical defect, it is not a problem with router specs.
Yes true, for wired only. Verizon only throws in the wireless part but doesn't say it will achieve the speeds paid for.
e.g. I have a 75/35 service with a Westell 8100em router, obviously there is no earthly way I can receive the max available on a wireless connection. However I can manage it by adding my own Wireless-n router to the home network which is wired to the Westell. A cheap solution and your own selected router is likely to have far better range than the Cerizon provided router - even if you go the attrociously expensive route of purchasing a Verizon Rev I router.
10-02-2013 10:38 AM
Oh also there is a known issue with the actiontec routers if they are set to wifi channel 6 they will be really slow, make sure it is not on channel 6 (you would have to know how to log into your router settings or just call tech support)
Channel 6 is a problem mainly due to the fact that it is the default channel on all routers. Routers do have auto-scan, but if they don't detect a network on Channel 6 they will come up with that channel. Perhaps that's why it's performing poorly for you.
10-02-2013 04:11 PM - edited 10-02-2013 04:21 PM
No there is a known issue with the current firmware on the current actiontec routers Rev. F and Rev. I . When the router is on channel 6 and the customer is connecting with multiple devices at the same time the devices will intermittently loose wireless connection which also results in very slow speeds. I am not making this up, it was posted in Verizon Support Central at one time and I don't believe the firmware has been updated since then. Maybe they did fix it but if they did I never heard about it.
And when I said that every router supports that speed I basically meant that upgrading his router wasn't going to really help. Wireless G is theoretically capable for 54 mbps download so upgrading to the gen3 router isn't really needed unless he is going to go up to quantum 75.
10-02-2013 04:37 PM
spoke to a verizon tech today and they reset my router and switched the channel. i just got home and its still at 9/5. they said if that doesn't work then it's not their problem unfortunately. this is a major bummer because now i'd rather cancel the service.
i don't use a hard-wire connection because none of my devices are hard-wired, and not to mention it's 2013.
the other solution is to maybe go to time warner? but i wonder at this point is it more because the space has some wifi interference? what kind of interference would there be? i put the laptop directly next to the router...
10-03-2013 06:28 PM
I just bought the rev. i router after having a Westell g router for almost 4 years.
I could pull in 50 mbps wired on it, but on wireless my laptop was only 18 down max and my cell phone couldnt pull in more then 8 down. I had to buy a new adapter for my laptop since it only could receive g band not n.
With the new router (on performance mode/n only) I'm getting more then 50 down wired, around 28 down wireless on my laptop, and an easy 50/35 on my cell phone.
I dont know whats causing your issues, but I'm sure getting what I'm paying for. Makes me wonder if its the servers verizon is connecting to in your area.
10-10-2013 07:15 PM
I realize that most people use wireless devices nowadays, but how hard is it to do a hardwired connection test? ethernet cable is really cheap, if you need to borrow a neighbors laptop. I am just saying that it is so rediculous to keep banging your head against the wall and you will NEVER know if it is a verizon network problem or a wireless problem unless you test it both ways. You would go through the trouble of changing service providers but not the trouble of doing a simple hardwired test?
10-10-2013 07:47 PM - edited 10-10-2013 07:47 PM
mgoodwin09 wrote:maybe the router they supplied with the 15/5 can't support the 50/25.
Post what kind of router you have. If it is old and not N you are spinning your wheels.
As others have said ...borrow a Mac or a PC that has an ethernet port and test wired. That will tell you real quick whether you have a wifi issue or not. FIOS like other ISPs has zero control over your environment, channel contention from neighbors, or the wifi capabilities of devices you buy.