I called Verizon customer service to check on the slow internet speeds I was getting (1-2 Mbps but my service goes up to 50 Mbps). I asked the rep to check if there's a network outage in my neighborhood because I knew it wasn't my settings since I haven't changed anything and I am computer savy. The rep ran a "test" on my network and said there is nothing wrong with the network and proceeded to run me through the typical reset your router to factory settings, etc. I didn't want to do that because I didn't want to lose my settings so I ended the chat because I knew this was going to go nowhere. I get an email a day later from Verizon reporting FIOS internet outage in my neighborhood (that is yet to be fixed at this time). So Verizon... please fix whatever "test" this rep ran because obviously it doesn't work.
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