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Verizon geniuses : Factory reset

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tripower
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-17-2011

Verizon geniuses : Factory reset

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Why is the default answer to any problem with a router from the Verizon customer service geniuses to perform a factory reset on my router?

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Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Verizon geniuses : Factory reset

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@tripower wrote:

Why is the default answer to any problem with a router from the Verizon customer service geniuses to perform a factory reset on my router?


Because that is the quickest, easiest way to get the router back to a known state and remove any possibly harmful settings that a customer may have added or changed. And keep in mind that the router, as shipped from Verizon, will work for the typical setup that Verizon supports. When you go in and make changes, you are generally going beyond what Verizon does support.

 

What kind of problems are you having with your router? If you post them here, it is very possible one of the customers here can help you with whatever your issue is.

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

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