Want to change bundle online--but can't get past error message.

[VBS1]

I've been trying to change my FiOS services/bundle but keep getting the error message: "We're sorry, we are unable to continue your order at this time."  How do I explore options online?

[SinCara]

Try a different browser and see if you get the same results.

[LawrenceC]

Clearing your browser's cache may also work.

[VBS1]

I've tried IE, Safari, and Firefox to no avail.

[VBS1]

Tried that, Lawrence--nothing new happens.

[LawrenceC]

Hi VBS,

Sorry you are having difficulty changing your service online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[VBS1]

It's been a week, and...nothing.  No communication.  You guys are making me want to go to xfinity.  Please, not that.

---

@LawrenceC wrote:

Hi VBS,

Sorry you are having difficulty changing your service online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

---

[ElizabethS]

Hello VBS

We have escalated this to an admin. Someone should be in touch with you.

[VBS1]

Was finally able to get through and compare plans on line.  Thank you. 

[dslr595148]

---

@VBS wrote:

Was finally able to get through and compare plans on line.  Thank you. 

---

That is great to read/hear, but how was it fixed?

Thank you