06-17-2009 08:24 AM
E-mail test referred to in above post: finally arrived at 11:10 AM EST. That's 32 minutes - not good!
06-17-2009 11:19 AM
As we continue to chase down the root cause for the complaints of latency with our email experience, we need the following info:
1. When was/is it occurring?
2. Was this inbound or outbound email?
3. What mail store is customer on?
4. Using Netmail or POP3
5. Are specific domains appear to be affected?
To troubleshoot outbound latency, we need the headers from the delayed message
The headers from the received message that was delayed
We need data from the sender’s mail system like …
o How many attempts did they make before the message was delivered?
o On those previous attempts, what was the response from the MTA or was it just unreachable?
o A telnet test to relay.verizon.net with the exact output
o A ping and a traceroute to relay.verizon.net
o IP ranges that they use so we can make sure they’re not RBL’d
I would like to have the following info PM'd to me so I can get this resolved
06-15-2009 08:41 PM
I am having a very difficult time resolving an issue using Outlook as my main e-mail application for my newly installed FiOS service.
The FiOS package was installed today.
Everything works except the problem I'm having in sending e-mails through Outlook. I receive e-mails perfectly. However, when sending emails, there is a delay of anywhere from 30 minutes to several hours before the email is received by the addressee.
My configuration is:
- Windows Vista Business (SP1)
- Outlook 2007
My POP-3 Settings are as follows:
Incoming mail server: incoming.verizon.net
Outgoing mail server (SMTP): outgoing.verizon.net
Require Loging using Secure Password Authentication: left unchecked
Under More Settings ..., Outgoing Server Tab
My outgoing server (SMTP) requires authentication: checked
Use same settings as incoming mail server: checked
Under More Settings ...: Advanced Tab
Incoming server (POP-3): 110
Outgoing server (SMTP): 25
Use the following type of encrypted connection: none
A few notes:
- There is no delay when sending the email through Verizon's webmail
- There is no delay when I select the "Test Account Settings" button in the Outlook Account Settings dialog box (the Test Message is sent and received right away).
Every time I call Verizon Tech Support, they say that Verizon does not support 3rd party software like Outlook. They told me to call Microsoft. How can this be? How can Verizon not support one of the most popular email applications on the planet?
How can this be a Microsoft problem, when Outlook works perfectly with my Comcast account and my work POP-3 account?
WHAT AM I DOING WRONG?
Please help - Verizon Tech Support cannot - and I am going to have to cancel and go back to Comcast if I cannot get Verizon to work with Outlook. I cannot have my sent emails delayed 30 minutes to 3 hours when using Outlook.
Thanks in advance ...
06-16-2009 07:05 AM
06-16-2009 07:14 AM
Thanks for replying !!!
This is driving me crazy. I was actually experiencing a delay sending from Verizon Central (webmail) this morning (5-10 minute delay before the email showed up). I don't experience any delay when sending from Verizon to another Verizon user. Called Tech Support AGAIN this morning and they elevated the issue to Tier 2. The delay sending from Verizon Central seems to have vanished.
I am still having a delay problem sending through Outlook (13 minutes, 20 minutes, 3 hours).
I did switch the Outgoing server port to 587. No difference.
How do I check the headers?
And what "clues" would I be looking for?
06-16-2009 11:15 AM
I see most of you are having this problem shortly after your service is installed. Most of the time, when getting a new email, it does take up to maybe 48 hours for your email to be fully set up and configured on the server. Also, it is NOT an outlook or email software problem... It's server related.
If your email is not fully setup on the server, then your emails will be delayed. Also, if the server is moving slow, it will have a big delay. Wait a few days and try again, if it's still hapening then call tech support.
Delivery speed all depends on how fast the verizon mail server comunicates with the mail server you are trying to send to. If the server you are sending to is slow that day, it will delay the email, if the verizon server is slow that day, it will delay the email.
It could just be a fluke day, or the fact you just had the service installed, and your email setup isn't finished yet.
I'll say it again, it is NOT a software problem. The problem lies in the server end of verizon.
06-16-2009 05:04 PM
06-16-2009 05:20 PM
06-16-2009 05:40 PM
I don't send or receive a lot of emails, but I just went back and looked at todays receipts (I use Outlook Express, but that shouldn't make any difference):
13 emails, most received within a minute of being sent, two that took about 6 or 7 minutes, and one that took 5 1/2 hours. My experience over the last 4 years is most emails take no more than 3 or 4 minutes at most to be delivered, so today does seem to be a little unusual. But I have seen this kind of thing two or three times before, usually resolves within 24 hours, the longest delivery time I can remember was about 13 hours. Hope this isn't a portent of things to come.....
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
06-16-2009 06:29 PM
As I said, mine has been bad since last Friday 5/12, I had one today with a 12+ hour delay...