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Channel 76 & 576

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tenorio35
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎05-26-2010

Channel 76 & 576

Message 1 of 4
(2,852 Views)

I have Ultimate TV and ROOT on channel 76 is fine but when I go to 576 HD it tells me to call a number and enter a code.

 

Why do have to do this

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Channel 76 & 576

Message 4 of 4
(2,742 Views)

Currently unavailable is a signaling issue. This is resolved most of the time by unscrewing the coaxial cord from both ends. It's the cord that goes from the wall jack to the back of the box. If that doesn't fix it we will need to get more information about your account to run further tests and to check for possible area problems with the channel. Please send me a private message if taking off and reattaching the coax cord doesn't fix it.

Anthony_VZ

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View solution in original post

3 REPLIES 3
TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: Channel 76 & 576

Message 2 of 4
(2,800 Views)

tenorio35,

 

 Sorry that you are having that problem.  What is the model number of set top box and does the preceding message say this channel is currently unavailable?  We will wait to hear from you so that we can assist you.

 

 

Thanks,

 

 

Tonya D.  

tenorio35
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎05-26-2010

Re: Channel 76 & 576

Message 3 of 4
(2,767 Views)

Model HD QIP 71001 and yes I get that meaasage

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Channel 76 & 576

Message 4 of 4
(2,743 Views)

Currently unavailable is a signaling issue. This is resolved most of the time by unscrewing the coaxial cord from both ends. It's the cord that goes from the wall jack to the back of the box. If that doesn't fix it we will need to get more information about your account to run further tests and to check for possible area problems with the channel. Please send me a private message if taking off and reattaching the coax cord doesn't fix it.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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