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Customer support problems

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Bsteeves
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎09-25-2012

Customer support problems

Message 1 of 3
(724 Views)
I inquired about cancelling my movie package because I only wanted show time and hbo. The rep told me if I signed up for a new two year contract those two channels would be free.

After a few hours back and forth with different reps I could not get a straight answer as to whether or not I was actually entitled to these two channels. I finally confirmed with about the sixth rep that my location was not eligible for this promotion but that they would still honor it.

At this point I still do not have the service.

More back and forth with different reps and nobody knows what's gong on. I was even promised that a supervisor would call me. No calls!

Finally I get an email response stating on 3/15 the channels would be turned on and a rep would call me to confirm.

Still waiting on that call and the service to be turned on!

Long story short this has been the worst customer service I have ever experienced. I don't know what else to do at this point besides canceling.

So frustrating
2 REPLIES 2
KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Customer support problems

Message 2 of 3
(701 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

 

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon_Support
Employee Employee
Employee
Posts: 3,223
Registered: ‎04-10-2013

Re: Customer support problems

Message 3 of 3
(597 Views)

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thank you,

Anthony

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