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Did Verizon FiOS ever get customers access to BTN2GO?

Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-17-2009

Did Verizon FiOS ever get customers access to BTN2GO?

Message 1 of 2

Customer service at the BTN could not help me.


Verizon customer service could not help me, which is no surprise.


I cannot access BNT2GO at this site, even though Verizon FiOS is listed as a TV provider for this service.


Any news on this? Or suggestions?


Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Did Verizon FiOS ever get customers access to BTN2GO?

Message 2 of 2

From my experience, the issue comes from the user id.  Most people that have this problem had a VZ username prior to setting up their FiOS TV service and they are trying to use that username, without having done the activation via the website with their order number.


So if that sounds like it might be you, then go to and use your order number and zip code to complete the activation, and then you should be able to use your FiOS TV Online services.


Please try it and report back if it's still giving you an issue.


If all of that is good, make sure you can access your bill online, and then try to access btn2go at this website, and let us know what it does.  


and fwiw, I can access it through the link you shared, I had to accept a browser plug in, and I just used my verizon log in to access it.    also let us know if you get specific errors. 

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