All buttons on remote control bring up tv's menu
tharpa
Enthusiast - Level 2

Suddenly, the buttons on my remote control have stopped working.  Instead, pressing any button brings up the tv's menu.  Not the FIOS menu, but the TV's menu.

I have tried turning the tv on and off, but that has not helped.

Tags (1)
0 Likes
1 Solution

Correct answers
Re: All buttons on remote control bring up tv's menu
tharpa
Enthusiast - Level 2

I spoke with a Verizon representative on their chat box, and got him to send me a new remote control.  It fixed the problem. 

View solution in original post

0 Likes
Re: All buttons on remote control bring up tv's menu
CRobGauth
Community Leader
Community Leader

What model remote do you have (2 button or 4 button)?

If 4 button, try hitting STB button.

0 Likes
Re: All buttons on remote control bring up tv's menu
tharpa
Enthusiast - Level 2

Hi, Rob,

I am not sure what you mean by two button or four button.  Mine has about 100 buttons.  🙂 

I do have an STB button, so I guess that means 4 button.

When I press the STB button, it does bring up the normal Veriizon message when you do that, but it is overlaid with the TV's menu. 

0 Likes
Re: All buttons on remote control bring up tv's menu
tharpa
Enthusiast - Level 2

I spoke with a Verizon representative on their chat box, and got him to send me a new remote control.  It fixed the problem. 

0 Likes