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Answer your phones

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Joyce65
Contributor
Contributor
Posts: 1
Registered: ‎02-27-2013

Answer your phones

Message 1 of 3
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I have been trying to change my stb from one tv to another. I tried the tips on your website, I called your automated assistance and reset my DVrs and my stbs. When I couldn't be helped I was placed on hold. I was on hod for almost an hour,which I think is ridiculous. I can't remember ever being on hold for that long with anybody including Comcast. I ended up hanging up so it could have lasted another hour. I tried to call back on another verizon number which again gave me an automated voice and again I was placed on hold. I just gave up. I am so disgusted right now, I am looking for other options. This type of customer service is of the poorest quality that I have experienced.
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22Becca22
Silver Contributor I
Silver Contributor I
Posts: 227
Registered: ‎12-02-2012

Re: Answer your phones

Message 2 of 3
(1,114 Views)

@Joyce65 wrote:
I have been trying to change my stb from one tv to another. I tried the tips on your website, I called your automated assistance and reset my DVrs and my stbs. When I couldn't be helped I was placed on hold. I was on hod for almost an hour,which I think is ridiculous. I can't remember ever being on hold for that long with anybody including Comcast. I ended up hanging up so it could have lasted another hour. I tried to call back on another verizon number which again gave me an automated voice and again I was placed on hold. I just gave up. I am so disgusted right now, I am looking for other options. This type of customer service is of the poorest quality that I have experienced.

 

Hello,

 

Were you looking for assistance on moving a set top box (STB) to another TV in the house?

It may be helpful to take a picture of the connections at the back of the STB and the back of TV before you attempt the relocation, especially if you have other devices connected such as a home theater system, etc.

 

If the STB is/was directly connected to the TV, and you need to reconnect it to a different TV, here are a few things to confirm:

 

1) Check that the cables/cords are connected properly (and are secured in place):  

   a) Coax from the wall or floor goes to the "RF IN" or "FiOS TV IN" port at the back of the STB.

   b) If the STB and TV are high-definition, then you'd have HDMI or component (colored) cables connected from the STB ("RF TV OUT" port) to the TV.

        If the STB and TV are standard, then you'd have a second coax or red-white-yellow cables connected from the STB ("TO TV/VCR" port) to the TV.

   c) the power cord is connected from the box to a power outlet/strip.

 

2) check the input on your TV (analog for standard, or HDMI for HDMI, or other/STB model for component). 

 

If you are connecting DVD players, a home theater system and/or other devices to the set top box, then take a look at the link verizon.com/fiostvwiring for wiring diagrams based on your STB model.  The STB model is shown on the bottom left (or bottom right) corner on the front of the set top box.

 

If you still have issues, you can contact Technical Support:

via live chat from http://www22.verizon.com/content/contactus/ 

or by calling 1-888-553-1555.

 

I would call again if you're not getting a live agent after waiting for 15-20 mins tops. Sometimes it's a matter of timing.

 

 

 

 

 

 

ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: Answer your phones

Message 3 of 3
(1,093 Views)

@Joyce65 wrote:
I have been trying to change my stb from one tv to another. I tried the tips on your website, I called your automated assistance and reset my DVrs and my stbs. When I couldn't be helped I was placed on hold. I was on hod for almost an hour,which I think is ridiculous. I can't remember ever being on hold for that long with anybody including Comcast. I ended up hanging up so it could have lasted another hour. I tried to call back on another verizon number which again gave me an automated voice and again I was placed on hold. I just gave up. I am so disgusted right now, I am looking for other options. This type of customer service is of the poorest quality that I have experienced.

   Our experience is that going to the local FiOS store is much quicker and better handled than

   just calling on the phone, but I know that not everyone has a FiOS store near them.

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