Brand New Samsung UHD/ Fios Handhsake Flashing
ronandkatie1
Newbie

Hello Everyone, just purchased a brand new 65 Samsung 4K UHD and have an Arris VMS1100 cable box. The screen flashes on and off like it’s a handshake issue every 5 seconds or so. Is there some sort of setting I’m missing or is set up incorrectly on the box, tv? Cannot find anything but knew years ago Samsung has handshake issues with Verizon. Have an newer HDMI directly from cable box to TV so no 3rd party hand off from audio. Thanks for the help.

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Re: Brand New Samsung UHD/ Fios Handhsake Flashing
clem21
Community Leader
Community Leader

Try rebooting the box by removing power, then plugging back in. If it's still messed up, odds are the HDMI cable you are using is not 4K certified. The 1100 is having handshake issues with the TV probably  because the input you are using on the TV is set to 4K. If so, set it to 1080 as the 1100 box is not capable of sending 4k out, the TV may be looking for it. There should be a setting in the TV input menu to disable enhanced HDMI on that input, or try another input on the tv.

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Re: Brand New Samsung UHD/ Fios Handhsake Flashing
jonjones1
Legend

@ronandkatie1 wrote:

Hello Everyone, just purchased a brand new 65 Samsung 4K UHD and have an Arris VMS1100 cable box. The screen flashes on and off like it’s a handshake issue every 5 seconds or so. Is there some sort of setting I’m missing or is set up incorrectly on the box, tv? Cannot find anything but knew years ago Samsung has handshake issues with Verizon. Have an newer HDMI directly from cable box to TV so no 3rd party hand off from audio. Thanks for the help.


https://www.verizon.com/cs/groups/public/documents/adacct/vms1100_install_ops_manual-s.pdf

Try the above user manual. I am not familiar with the tv service on verizon fios. 

Maybe someone with a better answer will chime in.

Re: Brand New Samsung UHD/ Fios Handhsake Flashing
clem21
Community Leader
Community Leader

Try rebooting the box by removing power, then plugging back in. If it's still messed up, odds are the HDMI cable you are using is not 4K certified. The 1100 is having handshake issues with the TV probably  because the input you are using on the TV is set to 4K. If so, set it to 1080 as the 1100 box is not capable of sending 4k out, the TV may be looking for it. There should be a setting in the TV input menu to disable enhanced HDMI on that input, or try another input on the tv.

Re: Brand New Samsung UHD/ Fios Handhsake Flashing
Dewey565
Newbie

Changed settings from 2160 to 1080 and problem seems to be taken care of. Thank you!

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Re: Brand New Samsung UHD/ Fios Handhsake Flashing
LawrenceC
Moderator Emeritus

This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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