Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Can't log in to HBO GO or Max GO

Reply
Jennyvee
Contributor
Contributor
Posts: 2
Registered: ‎02-20-2013

Re: Can't log in to HBO GO or Max GO

Message 11 of 17
(2,083 Views)
Spent half the day with tech support for nothing. They had no clue as to what wrong.
Jbraun
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎02-16-2013

Re: Can't log in to HBO GO or Max GO

Message 12 of 17
(2,063 Views)

I wanted to let you know that you were on the right trac with the activation idea.  It would not work in my case as there was a major disconnect between two groups at VZ.  Even though I had activated before, it was necessary to do it again due to changes made with how the HBO etc. channels were now being handled.  After getting in contact with the right tech folks we all worked it out.  I actually had to activate using my internal VZ ID and not my normal user ID.  Thanks for your input.

Jbraun
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎02-16-2013

Re: Can't log in to HBO GO or Max GO

Message 13 of 17
(2,063 Views)

There is a fix to the problem and it is to redo the activation at the following URL.

 

https://activate.verizon.net/myvzfios/myvzfios.portal?_nfpb=true&_pageLabel=myvzfios_homeBasedAuth&s...

 

If while doing this process your username or password is not accepted you will have to enter the order number and password.  That is what finally worked for me after a long session with upper level tech support. My account had some other issues but after going through the process everything seems to work now.

Golferbob
Contributor
Contributor
Posts: 1
Registered: ‎03-21-2013

Re: Can't log in to HBO GO or Max GO

Message 14 of 17
(1,935 Views)

I have the same problem and just got off the phone with Verizon tech. Still cannot access premium channels even with new capability on the Verizon website to access HBO. Something is not connected somewhere.

ChefChris
Contributor
Contributor
Posts: 6
Registered: ‎03-24-2013

Re: Can't log in to HBO GO or Max GO

Message 15 of 17
(1,815 Views)

Spent an hour with tech support. I've been a FIOS customer for over 5 years. The problem is indeed with the activation. You'll have to create a @verizon.net email account so you can "enjoy all the features FIOS has to offer". When you get to the activate page, you can't use your usual userid and password to log in. You'll need the order number and zip code. Believe me I've tried. What a {word filter avoidance}

ShemShem1
Contributor
Contributor
Posts: 1
Registered: ‎03-02-2018

Re: Can't log in to HBO GO or Max GO

Message 16 of 17
(505 Views)

Happens each time.  I'm always able to sign in with my sister's att uverse login though

GaryDM
Moderator Moderator
Moderator
Posts: 2,323
Registered: ‎07-06-2016

Re: Can't log in to HBO GO or Max GO

Message 17 of 17
(501 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title