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Charge for remotes
gotr903
Newbie
‎06-16-2014 08:50 AM

Seriously.  I got charged $14 for a replacement remote. 

I have 3 boxes and a DVR (4 total)

Thats over $500 a year in boz rentals  and they cant throw a free remote in there? 

Seriously

GAry 

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Re: Charge for remotes
SinCara
Specialist - Level 2
‎06-16-2014 09:17 AM
@gotr903 wrote:

Seriously.  I got charged $14 for a replacement remote. 

I have 3 boxes and a DVR (4 total)

Thats over $500 a year in boz rentals  and they cant throw a free remote in there? 

Seriously

GAry 

Verizon gives you the remotes when you have service or receive new boxes. Other cable companies give them to you for free, but when service ends they want them back. Since you own the Verizon ones, you are responsible for any replacements. You can get remotes far cheaper on ebay or even get a logitech remote which is far better then the outdated Verizon ones.

The TOS covers remote replacements.

Verizon used to allow 1-2 free remotes a year for customers, but unfortunatly people took advantage of it and abused it.

You can thank all of those that abused the free replacements for having to pay now. Under some circumstances though you can get a free remote under the customer service section of the dvr menu.

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Re: Charge for remotes
Mendes9
Contributor - Level 1
‎06-17-2014 03:56 PM

I've heard of this policy from a co-worked who actually cancelled on principal.. wonder how many others did that.. I think the 1 or 2 remotes a year is fair enough.

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Re: Charge for remotes
fivecoopers
Enthusiast - Level 1
‎06-19-2014 09:27 AM

I don't epect them to pay for the ones I lose,  though  you would think they would do something but welcome to the FIOS TV nightmare.   I found them pretty cheap on ebay.

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Re: Charge for remotes
ScottChapman
Enthusiast - Level 1
‎06-20-2014 06:33 AM

I found it remarkable that they wanted to charge me for a new remote to replace one of their that failed.

I pretty much have had all the remotes fail, went out and bought cheap universal ones that work like a charm.

But seriously???

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Re: Charge for remotes
tns2
Community Leader
Community Leader
‎06-20-2014 01:54 PM

Last I tried its still possible to get them free.  Try ordering one from the stb and see if they are asking for a fee. But just don't ask for one too often.  They were getting some asking for ones all the time and then probably turning around and offering them on eBay.

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