$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
Unfortunately I think you might be the unlucky one. I have a VMS1100 and still have my recordings. What model do you have? I don't think there is anything remotely Verizon can do to erase the box's hard drive. Have you tried rebooting it?