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Fios app saying not connected to streaming device on my firestick?

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clem53
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Posts: 1,878
Registered: ‎12-06-2010

Re: Fios app saying not connected to streaming device on my firestick?

Message 11 of 12
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@greencatdude wrote:

No luck on any of my Apple TV devices- same error message. 


Apparently you need to add streaming to your account to use a 3rd party device now. Users should add a streaming connection to the account to access Fios TV service on CE devices (Fire/Apple/Stream TV). Don't know exactly when that changed, but that's what I can come up with. Please post if you still have issues after adding the device to your account.

clem53
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,878
Registered: ‎12-06-2010

Re: Fios app saying not connected to streaming device on my firestick?

Message 12 of 12
(1,776 Views)

@greencatdude wrote:

No luck on any of my Apple TV devices- same error message. 


So support is changing the error message to better reflect the actual issue:

"Your Fios TV package doesn’t include a Streaming Device Connection, which is required to use this device to access your Fios TV service. You can go to http://myverizon.com to manage your account connections."
So if you see the error, go to http://myverizon.com and add your streaming devices to your account.
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