Fios mobile not working at all!?!?!

[Zackp]

Ever since the September, 2013 update, I can no longer access tv on my IPad device or android phone. Can anyone help me w/ this problem? I get an error message every time I try to sign on. It says "we apologize but we are unable to process your request at this time. Please try again in a few minutes.". This has gone on sine end of Sept. I have tried deleting and reinstalling app & it hasn't helped. Verizon has checked my network & says its ok. Internet works fine. I can get live tv on my desktop computer but no longer on my IPad. I have a the first IPad but that shouldn't matter? Help!

[LawrenceC]

Hi Zackp,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello Zackp,

We are closing your case due to no response. Sorry for the inconvenience. Please let us know if you need any more help with your issue.

Thanks,

Rachel_VZ

[Zackp]

I still need help I just tried the last thing you'll asked me to do and it worked but my support case was closed. Please reopen it!

[KaLin]

We have reopened your support case.  Please keep all correspondence regarding your issue in the support case.

[Verizon_Support]

Zackp,

Due to no response, we have closed your case once again. We hope your issue has been taken care of with the steps we listed in your private support case.

- Jose_VZ