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Fios On Demand

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janedoe80
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Contributor
Posts: 2
Registered: ‎03-02-2013

Fios On Demand

Message 1 of 4
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I tried to watch a free TV show On Demand, and I got an error message that my account doesn't have enough credits to make the (free) purchase.  I've been on hold with Technical Support for an hour.  In the meantime, I've tried resetting the top box and the STB.  Any other suggestions?

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cooper82
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Posts: 1
Registered: ‎03-02-2013

Re: Fios On Demand

Message 2 of 4
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I have been on hold with verizon customer service for over an hour. I'm not sure if customer service is open. My problem is that I can not watch my premium channels.

 

janedoe80
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Contributor
Posts: 2
Registered: ‎03-02-2013

Re: Fios On Demand

Message 3 of 4
(610 Views)

I hung up and called back.  According to the automated message, there's an outage in my area (Northeast).  I wish they had told me that before they transferred me.  I wouldn't have wasted my time on hold.

 

bgdc
Contributor
Contributor
Posts: 1
Registered: ‎03-03-2013

Re: Fios On Demand

Message 4 of 4
(567 Views)

This happened to me last week (Feb. 23) and after waiting on hold for a long time they said it was a system error that would be resolved by the next day. Obviously, the issue hasn't been fixed.

 

This seems to be happening on Saturday nights. Could there be a bandwidth or high traffic issue that Verizon can't handle? Last night (March 3) the system kept giving an error code when I tried to purchase a video on demand.

 

Poor performance from Verizon!

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