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fios techs ever on time ?

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rwtx63
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-13-2011

fios techs ever on time ?

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they called me at 8:30am and told me they would be here between noon and 2.
i called at 2:30, and after 2 long hold times was told there record says between 4 and 6. anyone else have this issue ?, maybe im just lucky, or maybe Vz just figured missing the Rangers playing in the championship wasn't punishment enough for being a long time customer.
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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: fios techs ever on time ?

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I am sorry to hear about the lateness of the tech. Was your issue solved? If you need further help on this matter, please send me a private message so we can get it addressed.

Anthony_VZ

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questioning_old
Bronze Contributor II
Bronze Contributor II
Posts: 112
Registered: ‎10-14-2011

Re: fios techs ever on time ?

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(622 Views)

I'm usually given a four hour time frame for a fios tech to show up in my house.  I think the idea of that stinks for the customer because it means having to set aside half the day and putting everything else on hold just for that. 

tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: fios techs ever on time ?

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(616 Views)

Obvious they estimate when the tech will arrive.  A slower or complicated install before yours can mean they're late.  And other things can cause them to have to cancel and reschedule.

 

Unfortunately, from the various stories posted, they are not good at notifying you when they have a delay or worse a reschedule. 

 

In the case of my two installs they actually were here a bit early. I was their first install of the day in each case.

 

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