Fios TV app error code 9-6-25-653-015
flyingsquirel
Newbie

I just updated our wireless router to the new Fios 1GB.   the Fios TV app on my wife's phone keeps giving the error code 9-6-25-653-015 with the new router! 

Does anyone know how to fix this? it worked all day and now it doesn't

Any help would be greatly appreciated

Thanks

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Re: Fios TV app error code 9-6-25-653-015
clem21
Community Leader
Community Leader

@flyingsquirel wrote:

I just updated our wireless router to the new Fios 1GB.   the Fios TV app on my wife's phone keeps giving the error code 9-6-25-653-015 with the new router! 

Does anyone know how to fix this? it worked all day and now it doesn't

Any help would be greatly appreciated

Thanks


I would start by unplugging power to the router for 30 seconds, then plug it back in. Then go to the settings on her phone to the Fios app and delete the cache and data for the app. Try connecting with the app again.

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Re: Fios TV app error code 9-6-25-653-015
joelobello
Enthusiast - Level 1

been going on for months. the app is so buggy and annoying. 

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Re: Fios TV app error code 9-6-25-653-015
clem21
Community Leader
Community Leader

@joelobello wrote:

been going on for months. the app is so buggy and annoying. 


I've heard the app is being worked on and should be updated soon. Don't have any timeframe though......

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Re: Fios TV app error code 9-6-25-653-015
Phoenix981
Enthusiast - Level 1

Been having the problem now all week.

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Re: Fios TV app error code 9-6-25-653-015
Phoenix981
Enthusiast - Level 1

I just noticed that the app works on my lg phone.  The problem is only with the IPad

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Re: Fios TV app error code 9-6-25-653-015
Phoenix981
Enthusiast - Level 1

This happens every time they issue an Apple update.  We are now on 14.6

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Re: Fios TV app error code 9-6-25-653-015
clem21
Community Leader
Community Leader

@Phoenix98 wrote:

This happens every time they issue an Apple update.  We are now on 14.6


I believe he has nailed the issue. Verizon seems to be having trouble with the latest Apple updates.

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Re: Fios TV app error code 9-6-25-653-015
JDAG32
Newbie

I'm having the same problem - is there a way to contact someone to fix this?

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Re: Fios TV app error code 9-6-25-653-015
clem21
Community Leader
Community Leader

@JDAG32 wrote:

I'm having the same problem - is there a way to contact someone to fix this?


Yes, contact Apple and tell them to stop breaking functionality of peoples apps with their updates!

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