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FiOS TV app unable to login

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aaron16
Contributor
Contributor
Posts: 5
Registered: ‎01-14-2015

FiOS TV app unable to login

Message 1 of 6
(11,892 Views)

Is anyone else having issues with not being able to login? I can login to the My Fios app but when I use the same information for fios tv it doesn't work. Of course since I cannot logon I can't open up a help case using the app.

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aaron16
Contributor
Contributor
Posts: 5
Registered: ‎01-14-2015

Re: FiOS TV app unable to login

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(11,725 Views)

yeah. that didn't help. I got the same issue even on a different device.

I ended up calling tech support and they had to reset my account a few times.

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: FiOS TV app unable to login

Message 2 of 6
(11,762 Views)

Have you tried deleting and reinstalling app?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
aaron16
Contributor
Contributor
Posts: 5
Registered: ‎01-14-2015

Re: FiOS TV app unable to login

Message 3 of 6
(11,726 Views)

yeah. that didn't help. I got the same issue even on a different device.

I ended up calling tech support and they had to reset my account a few times.

Monty1
Contributor
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Posts: 1
Registered: ‎05-20-2020

Re: FiOS TV app unable to login

Message 4 of 6
(7,927 Views)

I did delete the app and reinstall and I had the same problem 

clem53
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 2,048
Registered: ‎12-06-2010

Re: FiOS TV app unable to login

Message 5 of 6
(7,905 Views)

@Monty1 wrote:

I did delete the app and reinstall and I had the same problem 


You may need to get your account reset. Give Customer service a call.

LawrenceC
Moderator Moderator
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Posts: 12,059
Registered: ‎03-18-2013

Re: FiOS TV app unable to login

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(7,886 Views)

This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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