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Fios TV Login Not Working

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sharpshooterwb
Contributor
Contributor
Posts: 2
Registered: ‎02-11-2018

Fios TV Login Not Working

Message 1 of 4
(7,014 Views)

Hi there,

 

Haven't really seen anything directly related to my issue, so it must be fairly niche. I am a college student who has Fios at home and another account at my apartment off cmapus. My home account (which my email is linked to) has a TV subscription and I cant log in online to watch TV services on my laptop/gaming console.

 

When I am at my apartment (where we do not pay for TV) my log in does not work, and asks me to pay for TV. If my email is linked to a TV subscription, why am I blocked from using my subscription elsewhere?

 

If I go to any other network/service provider it works, just not another Fios connection apparently.

 

I'm just trying to watch the Olympics 

3 REPLIES 3
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Fios TV Login Not Working

Message 2 of 4
(6,864 Views)

Couple of things:

1) Is your email primary on account? If not, access to TV content has to be enabled.

2) I have read but can't confirm that not all packages also access to Olympics. 

If you can't access any app using login, check #1 first.

If still stuck, contact support, 180verizon or twitter @verizonsupport


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sharpshooterwb
Contributor
Contributor
Posts: 2
Registered: ‎02-11-2018

Re: Fios TV Login Not Working

Message 3 of 4
(6,837 Views)

Hi! 

 

My account is a sub-account, but I have access everywhere except for this other Fios network.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Fios TV Login Not Working

Message 4 of 4
(6,826 Views)

Are you using the same email for both accounts?

If so, it might be confusing the app when you are on your college account.

If they are different, then try support. I find twitter @verizonsupport to be helpful.

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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