Format Issue Ch 246 Blue Highways in Philadelphia area

[Ohio41]

Ch 246 Blue Highways is shown in a reduced size, letter boxed on all four sides.  Looks like the 4:3 SD video image is enclosed in a 16:9 frame and then placed in the transmitted 4:3 image.  No other channel has this issue.  This problem has existed for several months.  If tis is a Verizon problem please fix.  If not, please contact Blue Highways.

[Ohio41 · Accepted solution]

Problem resolved as of Aug 15 - image now full size

[ElizabethS]

Please share how the issue was resolved, so other users can benefit from your experience!