HD DVR and STB (Moto 6200) IR interfering with each other

[philhu]

I have an HDDVR (6412) and a STB (6200).  They are in rooms next to each other.

Sometimes, about 25% of the time, when I hit the remote for one, it messes up and also executes on the other.

I called FIOS and they were not helpful.  They said move the equipment, which doesn't seem to work.  I end up having to put a piece of foil over the device I am not watching to stop the IR!!

I asked if there was secondary IR codes I could set the second box too, like a Tivo, which has 3 alternate code settings.  I was told no way

to change the IR codes.

How can they build a system that allows multiple cable boxes, and not set them to different IR codes?  What were they thinking???

[philhu]

No one else seeing this error?

I can't belive this is such a problem!

[retiredme]

Hello Philhu. Since the situation requires us to use the IR remote, there may be some things that have been overlooked. I assume that placement of the second STB to another location that would move it out of line of sight is not possible. Your foil solution is effective, but there are some other things to think about. Maybe the signal is bouncing off a mirror, reflective picture frame or glass surface somewhere which is more easily moved. This can happen - when I was teaching a class once, my co-instructor would change slides by pointing the remote at the screen hanging in the front of the room, like it was a TV, instead of at the projector in the back of the room. I guess the signal bounced off the glass beads on the screen. Anyhow, it's something to investigate. Good luck. Thank you.