My Remove DVR stopped working out of the blue - been great for months!
mobilehavoc1
Enthusiast - Level 1

I tried to use Remote DVR via web and my phone today and both didn't work so I tried the diagnostics on the STB (7216) and everything passes except Remote DVR which now says "FAILED". When I hit ok for more info, it just says Check cable which is useless.

I haven't changed anything on my side or network. My Actiontec router can connect to the internet fine and the EPG, Widget servers work fine. 

Any ideas if this is a temporary outage or something? I've never seen "failed" in the self diagnostics, it always used to say "Listener 2 started" so this new to me.

Can someone please help? I've tried rebooting the STB a few times without success. Thanks in advance.

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Re: My Remove DVR stopped working out of the blue - been great for months!
VZ_Ron
Contributor - Level 2

Hey do us a favor unplug the power cord for the router and STB for 30secs make sure you plug back in the router first then the STB please send us a private msg with the serial# of the STB

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