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No audio for voices on CNN

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dktobin
Contributor
Contributor
Posts: 4
Registered: ‎05-17-2010

No audio for voices on CNN

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We can not get voice sound on CNN and some other channels.  Some ads on other channels have no voice sounds.

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clem53
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,956
Registered: ‎12-06-2010

Re: No audio for voices on CNN

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(2,153 Views)

First make sure in the Fios box audio settings SAP or secondary audio channel is NOT selected.

Are you using a soundbar or receiver for your sound? If so make sure the center channel is on or enabled, or volume for center is turned up to a correct level. Since Fios converts everything to DD5.1, most voices play through the center channel. If no soundbar or receiver,  make sure the TV is setup for DD 5.1.

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clem53
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,956
Registered: ‎12-06-2010

Re: No audio for voices on CNN

Message 2 of 2
(2,154 Views)

First make sure in the Fios box audio settings SAP or secondary audio channel is NOT selected.

Are you using a soundbar or receiver for your sound? If so make sure the center channel is on or enabled, or volume for center is turned up to a correct level. Since Fios converts everything to DD5.1, most voices play through the center channel. If no soundbar or receiver,  make sure the TV is setup for DD 5.1.

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