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Not clear why the Guide is so slow when the system is so fast

Posts: 2
Registered: ‎02-09-2013

Not clear why the Guide is so slow when the system is so fast

Message 1 of 2

I am surprised to find that moving up to FiOS, a major step up in speed of data transmission, is providing me with the FiOS TV guide system, which is a significant step down in speed and--to a degree--usefulness.


The speed issue
 Why is the guide so slow? I can compare it with both Time Warner and Comcast and FiOS is amazingly the slowest. I wonder if the transmission speed is so fast that the company decided to make the interactivity of remote control and guide display dependent on interpretation at some central server instead of at the level of the box. The guide takes approximately 1 second to respond to a button-push (e.g., "go up to the next channel"), which is 2 to 4 times longer than the interval on either Time Warner or Comcast.


The guide logical structure

This has been poorly thought out. If you push "Info" you get 1 step up in detail; you have to push it a second time to get the full detail. The intermediate level is not of significant value. Furthermore, if you push "Info" a third time, you drop out of the guide entirely; the logical thing would be to drop back to the basic guide. If you want to exit the guide, you can always push "Exit."


Many of the little "Options" menus are annoying and not of much use, and they appear whenever you don't do exactly the right thing in working your way down through the (many!) levels of the menus for on-demand items. Getting rid of the options menu involves scrolling down to the right "let me alone" choice.


The default settings are not as useful as they could be; e.g., if you go to on-demand, the default selection is not what you might want. It would be more useful if the default selection was the last choice you made for major category within on-demand.


Finally, many of the logical flaws might be better tolerated if the speed were less tortoise-like so that changes took less time.

Silver Contributor II
Silver Contributor II
Posts: 325
Registered: ‎06-13-2010

Re: Not clear why the Guide is so slow when the system is so fast

Message 2 of 2

Guide seems fast to me.  Must faster then my in-laws Cablevsion.  What STB do have?  Also try resetting your STB and the Menu-->Customer Support-->Fix FIOS TV Issues

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