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On demand
Wacking
Newbie
‎02-17-2020 04:21 PM

Why isn’t my on demand coming up, it says oops something went wrong, 

try again later

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Re: On demand
PMtech
Enthusiast - Level 1
‎08-14-2020 09:54 PM

I wanted to explain what helped me and nobody has mentioned here I’ve seen.   It’s all about order.  One thing needs to communicate with the next.  First, reset your ONT box.  Wait until lights turn green (note: LAN, TV, and POTS) will not light after reset).  To test this worked, pick up phone and listen for dial tone.  You should also see “POTS” light turn on.  If so move to your router.  Unplug this and plug back in after 10secs.  Once the router is back online now unplug your set top box and plug back in after 10secs.  All should work.  

reason is your set top box uses Coax line to get live TV signal, but Router to get On Demand.  It doesn’t look for router unless it’s reset.  So has to be in proper order.

good luck!

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Re: On demand
CRobGauth
Community Leader
Community Leader
‎02-17-2020 04:55 PM

Its possible there is an issue.

Try rebooting router and STB, then try again.

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Re: On demand
rcarson31
Enthusiast - Level 1
‎04-17-2020 08:23 PM

I tried rebooting my router and still nothing... any other advice? I still get this same message. 

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Re: On demand
clem21
MVP MVP
MVP
‎04-19-2020 11:02 AM

Are you using a Fios router or your own> Did you powercycle both the router and the STB, not just reboot? Try : menu>customer support>top support tools>Fix Fios TV issuues.

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Re: On demand
PMtech
Enthusiast - Level 1
‎08-14-2020 09:54 PM

I wanted to explain what helped me and nobody has mentioned here I’ve seen.   It’s all about order.  One thing needs to communicate with the next.  First, reset your ONT box.  Wait until lights turn green (note: LAN, TV, and POTS) will not light after reset).  To test this worked, pick up phone and listen for dial tone.  You should also see “POTS” light turn on.  If so move to your router.  Unplug this and plug back in after 10secs.  Once the router is back online now unplug your set top box and plug back in after 10secs.  All should work.  

reason is your set top box uses Coax line to get live TV signal, but Router to get On Demand.  It doesn’t look for router unless it’s reset.  So has to be in proper order.

good luck!