Onscreen Caller ID

[Holly1]

My Onscreen Caller ID suddenly stopped working. When I go to settings, it says it's enabled. How do I get it working again?

Holly

[Hubrisnxs]

That happens from time to time and it always gets fixed when I do this. Try it and let us know.

Disable caller id alerts (menu / settings / caller ID / alert displays = disable)
Reboot the set top box (menu / customer support / in home agent / reboot set top box)
Re-enable the alerts (menu / settings / caller ID / alert displays = enable)


That should work almost everytime.

[sstrool]

That is how we fix it, how about how it gets fixed so we dont have to do this again and again.

[Hubrisnxs]

Well it stops working when you get a new ip address. These cable boxes are a lot like pc's, in that they need an ip to talk across the network for many things (Vod, widgets, tv guide data caller id etc...) when you get a new ip address (happens every so often) the communication chain gets broken. The steps above re-establish the chain. It's an imperfect system but it is what it is. The steps above fix it fairly quick, and yes its inconvenient but it works. Its a lot like a regular pc. If you leave it on 24/7 eventually it gets sluggish and unresponsive and you have to reboot it.

[Holly1]

This didn't work for me. I might try rebooting by unplugging the STB just in case InHome Agent isn't working correctly, but I did read when I googled this problem that it doesn't always work and there has for some time been a problem with this feature. I might just forget even trying to get it to work as I don't like the idea of having to disable it and then renable it every few weeks. By the way, when I googled this problem I saw that some people have goitten it to work with just disabling and then enabling again--- no rebooting. Thanks anyway for the suggestion on how to get it to work again.

Holly

[Holly1 · Accepted solution]

My TV  Caller ID finally came back as it hadn't after  rebooting the STB and disabling and then enabling Caller ID. All I did this time was disable Caller ID and then enable Caller ID. 

Holly