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TV won't shut off.

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Sandy612
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-18-2017

TV won't shut off.

Message 1 of 4
(3,480 Views)

When I shut my tv off, I get a box that says "Did you Know" blah blah.  It says to press menu to watch fios tv, otherwise shut your tv off.  The problem is that it won't shut off.  It keeps going back to that box.  It appears to be helpful hints.  The box moves from corner to corner.  How can I get rid of this and shut the tv down.

3 REPLIES 3
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,008
Registered: ‎11-04-2008

Re: TV won't shut off.

Message 2 of 4
(3,387 Views)

Sounds like you are turning stb off not the TV.

what style remote do you have and what button are you hitting?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
FedeleNYC
Contributor
Contributor
Posts: 5
Registered: ‎12-06-2020

Re: TV won't shut off.

Message 3 of 4
(562 Views)

Very simple. Take batteries out of remote and reinstall. 
There ya go..,

LawrenceC
Moderator Moderator
Moderator
Posts: 11,412
Registered: ‎03-18-2013

Re: TV won't shut off.

Message 4 of 4
(554 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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