My name is Cora and as a new member to this community, I have a few questions. But first, I thank everyone involved that put together this forum. Although I must admit to not having any hair pulling experiences with Verizon in the last 10 years, it is definitely easier to come to this forum and research or ask a question rather than calling Verizon, going through a maze of phone prompts and waiting for an agent.
First, I was surprised to read in another forum of the DSL upgrade Verizon is offering to its customers; 1M from up from 768k. I chatted, requested the upgrade and was told it would take approximately 2 to 3 days.
Now reading through the threads I came across something called a 10/2 internet tier. Can someone please explain this to me. Also, does Verizon offer cable tv or something similar?
Finally, has anyone experienced a drop in internet speeds at certain times of the day, every day?
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