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$250 Gift Card

Posts: 1
Registered: ‎10-31-2017

$250 Gift Card

Message 1 of 2

This summer, my two roommates and I switched from Comcast to Verizon. When I was speaking with Verizon during the switch, they offered a $250 gift card with my service. I received the card two weeks ago only to realize it’s a scam. This is so disappointing, as my family and I have been Verizon customers for nearly a decade and joined Fios because we believed they were an honest organization. I've never seen a large company defraud its customers like Verizon has.

This is a Verizon gift card that the company says you can put toward your bill. Were that true, I would be happy but it doesn't even work to pay your bill. Pretty amazing, I've never been scammed like this and if you are considering Verizon, stoo now.

Moderator Moderator
Posts: 11,673
Registered: ‎03-18-2013

Re: $250 Gift Card

Message 2 of 2

Hi Ths_1310,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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